TOMMY TUTONE
San Francisco,CA
Summary
Results-driven Assistant Service Manager with a strong history at Lexus of Westminster, focused on enhancing client relationships and driving revenue growth through strategic upselling initiatives. Achieved a notable 20% increase in customer satisfaction by optimizing operational efficiency and fostering effective team leadership. Proficient in developing sales strategies and enhancing customer engagement, combining essential hard and soft skills to contribute to overall business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Service Manager / Advisor
Lexus of Westminster
Westminster, CA
01.2008 - Current
- Strengthening client relationships and brand loyalty
- Implement workflow efficiencies to improve service
- Manage service operations and oversee technician performance
- Increase revenue through upselling and customer retention strategies
Assistant Store Manager / Service Manager
Firestone Tire & Service
Brea, CA
01.2004 - 01.2008
- Led team operations, achieving top sales and service awards
- Increased customer satisfaction scores by 20%
- Trained and mentored service advisors and technicians
Assistant Store Manager / Manager of Tire Sales
Firestone Tire & Service
La Puente, CA
01.2002 - 01.2004
- Streamlined operations and improved business performance
- Managed sales strategies that resulted in a 15% revenue increase
Education
Bachelor of Business Administration -
San Diego State University
San Diego, CA08.2025
Certificate - Automotive Technology
Rio Hondo College
Whittier, CA01.2002
Skills
- Effective Team Leadership
- Customer Engagement Optimization
- Sales Strategy Development
- Profit Increase Management
- Program Design Expertise
- Operational Efficiency
- Efficiency Maximization
Certification
ASE Automobile Service Consultant Certification, 01/23 - 12/28
Awards
- Western Zone Service Manager of the Year 2006 and 2007
Relevant Qualifications
- Automotive service management with a focus on customer satisfaction
- Leadership, team training, and performance optimization
- Sales growth and efficiency improvements
- ASE Certified with hands-on experience in vehicle maintenance
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Service Manager / Advisor
Lexus of Westminster
01.2008 - Current
Assistant Store Manager / Service Manager
Firestone Tire & Service
01.2004 - 01.2008
Assistant Store Manager / Manager of Tire Sales
Firestone Tire & Service
01.2002 - 01.2004
Bachelor of Business Administration -
San Diego State University
Certificate - Automotive Technology
Rio Hondo College
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