James Lahiry
Silver Spring,MD
Summary
Dynamic, results-oriented manager with a proven track record in employee management, hiring, and training. Expertise in developing innovative promotional campaigns that drive engagement and revenue growth. Strong leadership and communication skills, complemented by exceptional problem-solving abilities, foster a collaborative team environment. Authorized to work in the US for any employer and ready to contribute to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
DARCARS Kia
07.2023 - Current
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
New Car Sales Consultant
DARCARS CDJR Rockville
08.2022 - 06.2023
- Greets customers with a welcoming attitude and listens to their needs
- Describes operations and features of vehicles matching customer’s needs via in-person or virtually
- Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
- Suggests optional equipment, features, warranties, for customer to purchase
- Correctly computes and quotes sales price
- Works with finance team to obtain financing, as needed
- Completes all necessary paperwork
- Arranges for delivery and registration of the vehicle
- Addresses all customer concerns and ensures customer is satisfied
City Carrier
U.S. Postal Service
03.2020 - 07.2022
- Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
- Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule
- Collecting any outgoing mail on the route and returning it for sorting and delivery
- Maintaining the route even during adverse weather conditions, such as rain, snow or extreme heat
- Using a portable scanner to track parcels or pieces of mail
General Manager
Papa John's
07.2018 - 11.2019
- Providing excellent customer service at a counter
- Build a weekly schedule for more than 15+ employees
- Compile, review and compare daily, weekly, and monthly financial reports to achieve maximum profit
- Operate cash register to charge out customer purchase
- Assisted and trained new employee in sales techniques
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
- Responsible for back up inventory ordering
General Manager / Owner
Pizza Bolis
11.2016 - 06.2018
- Meeting with service vendors or product suppliers to facilitate delivery
- Implement multiple policies to meet or exceed corporate standards
- Build a weekly schedule for more than 15+ employees
- Strategically work on marketing to build sales on a weekly basis
- Set Weekly, Monthly, and Yearly Sales goals
- Maintain a high standard pf customer service and cultivate a friendly environment for customers and employees
- Compile, review and compare daily, weekly, and monthly financial reports to achieve maximum profit
- Thoroughly train employees to optimize customer service and lower profit loss
- Make Weekly Paycheck for employee
Ass. Transportation Coordinator
Rainbow Adult day care
08.2015 - 10.2016
- Work with patient family member to making schedule related matters.
- Ensure bus drivers maintain all required qualifications as defined by law and Day Care policy.
- Maintain cost records on all vehicles, including gasoline, parts, labor, and inspections.
- Direct routing and scheduling of buses including the review of bus stop locations for safety and efficiency.
- Ensure bus drivers maintain all required qualifications as defined by law and Day Care policy.
- Keep maintenance records for all buses.
- Schedule routine maintenance of buses.
- Arrange for and/or conducts periodic driver safety meetings for all bus drivers.
Banquet Houseman Supervisor
Washington Hilton
03.2010 - 05.2016
- Manually set-up and broke-down all meeting rooms and food functions in accordance with Washington Hilton' standards of quality.
- Stood, walked, and moved about during entire shift.
- Cleaned and detailed meeting spaces and pre-function areas to include vacuuming dusting, minor touch-up on woodwork and other duties as assigned.
- Communicates and followed instructions from Managers.
- Maintained and refreshed all function rooms as needed.
- Maintained cleanliness of Pre-Function Banquet areas
Sales Representative
United Insurance Company Of America
10.2009 - 02.2010
- Responsibilities include the development and supervision of the preparation of insurance, delivery of sales material and promotion of programs.
- Developed and maintained the contact with the clients. Implemented and developed the sales activities to reduce the stocks.
- Responsible for the coordination of delivery, merchandising, services and shipping.
- Prepared reports including the closing, activities, goals, activities, information gathered in field activities and any special development.
Education
High School Diploma -
Staint Jude's International School
01.2004
Skills
- Customer engagement
- Database management
- Hospitality operations experience
- Financial performance analysis
- Team leadership experience
- Effective communication
- Guest relations experience
- Exceptional management skills of people and information
- Effective team leadership
- Hired and developed staff
- Proficient in Microsoft Office Suite
- B2B sales experience
Certification
- Kia Certification August 2023 to Present
- Driver's License
- Vehicle sales license November 2022 to October 2025
- Basic plumbing certification
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Service Manager
DARCARS Kia
07.2023 - Current
New Car Sales Consultant
DARCARS CDJR Rockville
08.2022 - 06.2023
City Carrier
U.S. Postal Service
03.2020 - 07.2022
General Manager
Papa John's
07.2018 - 11.2019
General Manager / Owner
Pizza Bolis
11.2016 - 06.2018
Ass. Transportation Coordinator
Rainbow Adult day care
08.2015 - 10.2016
Banquet Houseman Supervisor
Washington Hilton
03.2010 - 05.2016
Sales Representative
United Insurance Company Of America
10.2009 - 02.2010
High School Diploma -
Staint Jude's International School