STEPHANIE REYES
Monrovia,CA
Summary
Sales Manager with 7+ years of experience in leading service teams to enhance customer satisfaction and operational efficiency. Skilled in strategic planning, process improvement, and fostering strong team dynamics, resulting in improved client retention and streamlined workflows. Committed to driving sales strategy and customer engagement through innovative solutions and effective project management.
Overview
2022
2022
years of professional experience
Work History
Assistant Service Manager
Toyota Pasadena
05.2022 - 2025
- Coordinate service operations, enhancing team efficiency and customer satisfaction.
- Implemented strategies that improved service department productivity.
- Led a team of technicians, fostering a collaborative work environment.
- Resolved complex service issues, ensuring high-quality standards.
- Increased customer retention through effective service management.
Assistant Service Manager
Hamer Toyota
10.2018 - 12.2021
- Managed service operations, enhancing customer satisfaction and efficiency.
- Implemented process improvements, achieving measurable service quality gains.
- Led a team of technicians, fostering collaboration and skill development.
- Resolved complex service issues, improving client retention rates.
- Analyzed service data, contributing to strategic decision-making.
- Led service team operations, optimising workflow efficiency and enhancing customer satisfaction. Implemented innovative solutions, resulting in reduced wait times and improved service quality.
- Fostered strong relationships with technicians and customers, facilitating seamless communication. Coordinated cross-departmental efforts to resolve complex issues and meet service deadlines.
Lead Service Advisor
Simply Smog Auto Performance
2016 - 2018
- Led service team, boosting customer satisfaction through efficient operations and timely solutions.
- Managed repair schedules, achieving significant reduction in wait times and customer complaints.
- Trained staff on diagnostic tools, enhancing service quality and technical proficiency.
- Resolved complex automotive issues, improving client retention and service reputation.
- Streamlined communication between departments, resulting in measurable workflow improvements.
Education
Certified Personal Trainer -
ISSA
01.2025
Long Beach High School
Long Beach, CA05.2012
Skills
- Bilingual- Proficient Spanish & English reading and writing
- Project Management
- Problem Solving
- Team Leadership
- Strategic Planning
- Process Improvement
- Sales Strategy
- Customer Engagement
- Time Management
LANGUAGES
English (Highly proficient)
Spanish (Highly proficient)
Timeline
Assistant Service Manager
Toyota Pasadena
05.2022 - 2025
Assistant Service Manager
Hamer Toyota
10.2018 - 12.2021
Lead Service Advisor
Simply Smog Auto Performance
2016 - 2018
Certified Personal Trainer -
ISSA
Long Beach High School