DOUGLAS NIETO
PALESTINE,Texas
Summary
Results-driven sales professional with a strong background in managing daily service operations and coordinating schedules. Expertise in maintaining high customer satisfaction through timely complaint resolution and fostering positive customer relationships.
Overview
34
34
years of professional experience
Work History
Assistant Service Manager
CLASSIC TOYOTA
TYLER, TX
06.2023 - Current
- Assisted in managing daily service operations and customer interactions.
- Coordinated service schedules and appointments for optimal workflow.
- Communicated with technicians to ensure timely completion of repairs.
- Maintained accurate records of service transactions and customer concerns.
- Fostered positive relationships with customers to encourage repeat business.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Motivated and supported employees to maintain low turnover.
- Monitored employee performance through key metrics analysis.
STORE MANAGER
Conns
Texarkana, Texas
04.2022 - 05.2023
- Managed daily store operations and ensured efficient workflow among staff.
- Trained and supervised team members to enhance customer service skills.
- Oversaw inventory management, including stock replenishment and product placement.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with corporate teams on promotional campaigns and product launches.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Conns
Tyler, Texas
03.2019 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
SALES MANAGER
Eagle Furniture Services
Houston, Texas
03.2011 - 03.2019
- Led sales team to achieve targets and improve customer engagement.
- Established strong relationships with clients to foster loyalty and repeat business.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Resolved customer complaints regarding sales and service.
Furniture Service Technician
The Furniture Man
Houston, Texas
07.1992 - 03.2011
- Diagnosed and repaired furniture issues for customer satisfaction.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Provided technical support and guidance for complex repair tasks.
- Trained new technicians on service protocols and best practices.
- Maintained accurate records of repairs and services performed for tracking purposes.
- Ensured a clean and organized work environment for safety compliance.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
Education
High School Diploma -
DUNCANVILLE HIGH SCHOOL
Duncanville, TX05-1986
Skills
- Customer relationship management
- Complaint resolution
- Effective communication
- Time management
- Customer engagement
- Leadership skills
- Schedule coordination
- Customer service focus
- Reporting and documentation
- KPI monitoring
- Estimating and quoting
- Client retention strategies
- Forecasting
Timeline
Assistant Service Manager
CLASSIC TOYOTA
06.2023 - Current
STORE MANAGER
Conns
04.2022 - 05.2023
Assistant Store Manager
Conns
03.2019 - 05.2022
SALES MANAGER
Eagle Furniture Services
03.2011 - 03.2019
Furniture Service Technician
The Furniture Man
07.1992 - 03.2011
High School Diploma -
DUNCANVILLE HIGH SCHOOL