Cole Nordman
Stew Hansen Hyundai
Pleasant Hill,Iowa
18
years of professional experience
Dependable professional with experience in automotive service, inventory tracking, and team supervision. Strong in time management, employee relations, and operational monitoring. Committed to improving customer satisfaction and keeping service departments running smoothly.
Work History
Assistant Service Manager
4 Years 2 Months- Coordinated daily service drive operations, prioritizing repair orders and customer wait times.
- Supported advisors with write-ups, estimates, and follow-up communication for service updates.
- Assisted technicians by tracking workflow, parts availability, and job status through completion.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Sales Associate and Installer
3 Years 1 Month- Advised customers on truck accessories, upholstery options, and service solutions aligned with vehicle needs.
- Maintained product knowledge across seats, covers, flooring, mats, and aftermarket truck parts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Installed all accessories sold from floor mats to lift kits.
- Installed factory seat cover replacements to leather conversions.
Automotive Detailer
3 Years 3 Months- Performed complete interior and exterior detailing, including wash, wax, vacuum, and stain removal.
- Inspected vehicles for imperfections and corrected paint, glass, trim, and upholstery issues.
- Applied protectants, sealants, and dressings to preserve finish quality and customer satisfaction.
- Trained new detailers on proper cleaning techniques, equipment use, and quality standards.
Automotive Detailer
2 Years 2 Months- Maintained consistent finishing standards across sedans, SUVs, trucks, and specialty vehicles.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Washed cars and trucks daily for auto dealership.
- Maintained a clean and organized work environment for efficient detailing processes.
Firefighter
2 Years 8 Months- Responded to structure, brush, and vehicle fires using hoses, ladders, and suppression equipment.
- Operated pumper apparatus and maintained readiness of firefighting tools, SCBA, and station equipment.
- Performed scene size-up, identified hazards, and supported incident command decisions during emergencies.
- Inspected hydrants, apparatus, and gear, documenting defects and completing required maintenance.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Automotive Detailer
1 Year 1 Month- Applied waxes, sealants, and protectants to enhance vehicle appearance and protect finishes.
- Detailed new and used cars to ensure optimal readiness for customer delivery.
- Detailed vehicle interiors and exteriors to restore showroom-ready appearance.
- Inspected paint, glass, and trim for defects before finishing service.
- Applied wax, sealants, and protectants to preserve vehicle surfaces.
Automotive Detailer
5 Months- Coordinated daily vehicle turnaround priorities to support timely service delivery.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Parks and Recreation Worker
4 Months- Seasonal Job
- Maintained parks by regularly inspecting facilities and ensuring cleanliness., trails, and recreation facilities to support safe, clean public spaces.
- Operated mowers, trimmers, and hand tools to complete groundskeeping and landscaping tasks.
- Assisted with setup and breakdown of community events, sports fields, and recreational programs.
- Oversaw seasonal maintenance tasks such as pruning trees or planting flowers to ensure attractive landscaping year-round.
Automotive Detailer
2 Years 9 Months- Vacuumed interiors of vehicles to remove dirt and debris.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
Cashier
11 Months- Processed customer transactions accurately using point-of-sale system
- Balanced cash drawer and resolved register discrepancies promptly
- Assisted shoppers with product location and checkout questions
- Verified prices, coupons, and discounts to ensure correct totals
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Criminal Justice
Skills
Service planning
Schedule coordination
Operation Monitoring
Staff management
Staff training and development
Attention to detail
Inventory management
Customer engagement
Time management
Dependable and accountable
Integrity and transparency
Employee relations
Positive attitude
Timeline
Assistant Service Manager
Stew Hansen Hyundai
09.2022 - CurrentRead More
Sales Associate and Installer
Mid Iowa Truck and Upholstery
08.2019 - 09.2022Read More
Automotive Detailer
Dynamic Auto Detailing
05.2016 - 08.2019Read More
Automotive Detailer
Charles Gabus Ford
03.2014 - 05.2016Read More
Automotive Detailer
Dewey Dodge and Jeep
02.2013 - 03.2014Read More
Automotive Detailer
Karl Chevorlet
09.2012 - 02.2013Read More
Firefighter
Adel Volunteer Fire Department
06.2012 - 02.2015Read More
Parks and Recreation Worker
City of Adel
05.2012 - 09.2012Read More
Automotive Detailer
Shottenkirk Chevorlet
08.2009 - 05.2012Read More
Cashier
Dahls Food
09.2008 - 08.2009Read More
Des Moines Area Community College
Associate of Science from Criminal Justice
Read More