Summary
Overview
Work History
Education
Skills
Timeline
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Tommy Wells

New Orleans,LA

Summary

Adaptable and proactive team leader with extensive experience in the restaurant and retail sectors. Known for strong conflict resolution and process improvement skills, ready to leverage expertise to drive customer satisfaction and operational excellence.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Felix's Restaurant & Oyster Bar
New Orleans, Louisiana
02.2025 - Current
  • Delivered attentive customer service to enhance guest satisfaction in fast-paced dining environment.
  • Addressed guest inquiries and resolved issues promptly to ensure positive dining experiences.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Processed payments and managed cash register transactions to maintain accurate financial records.

In-Room Dining Supervisor

Windsor Court Hotel
New Orleans, Louisiana
03.2023 - 01.2025
  • Led in-room dining team, enhancing operational efficiency and guest satisfaction.
  • Resolved guest inquiries and complaints with professionalism and care.
  • Coordinated with departments to facilitate seamless operational processes.
  • Managed inventory and organized supplies, streamlining service flow.
  • Identified opportunities for process improvements that would increase efficiency in the department.

Assistant Store Manager

Dollar General Store
New Orleans, Louisiana
05.2021 - 02.2023
  • Managed inventory levels, ensuring optimal stock availability and organized stockroom for efficient retrieval.
  • Provided excellent customer service and resolved issues promptly.
  • Collaborated with team to support sales initiatives, contributing to overall store performance.
  • Trained new employees on store policies and procedures, enhancing team understanding and compliance.
  • Oversaw cash handling procedures during each shift to ensure compliance with company standards.

Education

High School Diploma -

Bogalusa High School
Bogalusa, LA

Skills

  • POS system operation
  • Cash handling
  • Customer service
  • Inventory management
  • Conflict resolution
  • Adaptability

Timeline

Restaurant Waiter

Felix's Restaurant & Oyster Bar
02.2025 - Current

In-Room Dining Supervisor

Windsor Court Hotel
03.2023 - 01.2025

Assistant Store Manager

Dollar General Store
05.2021 - 02.2023

High School Diploma -

Bogalusa High School
Tommy Wells