Marco Carcionne
Providence,RI
Summary
Restaurant industry professional whit verygood abilities and skills growed in 30 years in different enviroments,very motivated to succeed in every aspects of the job assigned Driven hospitality professional with extensive experience in high-volume dining and event planning, . Excelled in team supervision and guest service, enhancing dining experiences through expert menu presentation and wine pairings. Skilled in POS system operation and conflict management, consistently prioritizing service excellence.
Overview
23
23
years of professional experience
Work History
Restaurant Waiter
Bellini Restaurant
03.2024 - 10.2024
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Cultivated warm relationships with regular customers.
Head Waiter
Cavallino Matto
09.2019 - 08.2023
- Company Overview: (italy)
- Responsible for restaurant service and customer reception in order to provide excellent service
- (italy)
Waiter
Tivoli Hotel
08.2018 - 05.2019
- Company Overview: (Copenaghen-DK)
- Service and preparation of large events
- (Copenaghen-DK)
Head Waiter Assistant
Bellasky Hotel
08.2015 - 06.2017
- Company Overview: (Copenaghen-DK)
- Management of the restaurant, orders and attentive in the coordination of the service
- (Copenaghen-DK)
Waiter
Cafe Divino
04.2010 - 06.2014
- Company Overview: (Copenaghen-Dk)
- Reservation management
- Customers and service management
- (Copenaghen-Dk)
Head Waiter
La Vecchia Signora
12.2006 - 02.2010
- Company Overview: (copenaghen-DK)
- Promoted from busser after six month, promoted to tables management quickly promoting optimal service each customer
- (copenaghen-DK)
Barista
Costacaffe
01.2007 - 03.2009
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Head Bartender
TakeAway
09.2001 - 08.2006
- Kept bar presentable and well stocked to meet customer needs
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawer and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels
Education
High school diploma - hotel industry
Hotel and Catering INSTITUTE
Skills
- Hospitality and guest service
- Teamwork
- Professionalism
- Restaurants experience
- High-volume dining
- Menu Memorization
- Menu presentation
- Wine pairing
- Dining area maintenance
- Table Setting
- Team Supervision
- Plates presentation
- Event Planning
- Daily specials memorization
- Conflict Management
- Banquet Coordination
- Service prioritization
- Restaurant software
- Wine Pairings
- POS System Operation
- Table Bussing
- Wine service
- Tableside Service
Languages
Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Restaurant Waiter
Bellini Restaurant
03.2024 - 10.2024
Head Waiter
Cavallino Matto
09.2019 - 08.2023
Waiter
Tivoli Hotel
08.2018 - 05.2019
Head Waiter Assistant
Bellasky Hotel
08.2015 - 06.2017
Waiter
Cafe Divino
04.2010 - 06.2014
Barista
Costacaffe
01.2007 - 03.2009
Head Waiter
La Vecchia Signora
12.2006 - 02.2010
Head Bartender
TakeAway
09.2001 - 08.2006
High school diploma - hotel industry
Hotel and Catering INSTITUTE
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