Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tommy Zepeda Grandet

San Antonio,TX

Summary

Dynamic manager with a proven track record at Mobile King, excelling in team leadership and customer service. Enhanced productivity and satisfaction through effective decision-making and time management. Bilingual and skilled in quality assurance, I fostered collaboration to resolve complex issues, ensuring high-quality service delivery and improved customer ratings.

Overview

3
3
years of professional experience

Work History

Manager

Mobile King
01.2023 - 12.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Inspector in Quality Assurance and Quality Control

Aisin
01.2025 - 08.2025
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.

Education

High School Diploma -

Medina Valley
8365 FM 471 South, Castroville, TX 78009
10.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Inspector in Quality Assurance and Quality Control

Aisin
01.2025 - 08.2025

Manager

Mobile King
01.2023 - 12.2025

High School Diploma -

Medina Valley

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