Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TOMPSON MAKAHAMADZE

Winchester,VA

Summary

Highly motivated Certified SAFe Agile and Scrum professional with 10 + years of IT experience in the Healthcare and Public Sector. Expertise in agile coaching, mentoring, customer satisfaction, and driving large transformation programs through end-to-end execution. Experienced Scrum Master with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management, and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

13
13
years of professional experience

Work History

HUMANA
09.2022 - Current
  • Organized and facilitated daily scrum, Sprint planning, Sprint review, Sprint Retrospective, and backlog refinement
  • Ensured Scrum Framework is implemented effectively and provided team-level coaching and training to maximize its benefits
  • Identified and removed impediments that were blocking the team's progress
  • Coached the team on handling multiple dependencies
  • Facilitated cross-team collaboration and communication
  • Participated in Scrum of Scrums to flush out and resolve blockers
  • Fostered a culture of continuous improvement and learning within the team
  • Managed conflicts within the team, evaluating and tackling issues to ensure the successful completion of projects.

HCA HEALTHCARE
12.2021 - 08.2022
  • Facilitated agility within the project according to the best available practices
  • Facilitated scrum meetings
  • Helped resolve impediments and team conflicts as team servant-leader
  • Supporting and coaching all other team members, including the Product Owner on their roles
  • Helped form an agile team and helped it transform into a high-performing team
  • Proactively managing project management aspects
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.

SCRUM MASTER

GRAFTON INTEGRATED NETWORK
07.2016 - 12.2021
  • Helped the company to transition from Waterfall to Agile to an agile enterprise
  • Provided extensive training sessions on user stories, prioritization, backlog refinement, and Release plan
  • Encouraged and supported iterative and collaborative development
  • Ensured the team was always following the framework and looked for opportunities for continuous improvement
  • Coached and empowered teams to self-organize and grow cross-functionally
  • Facilitated Scrum meetings including the Daily Scrum, Sprint Planning, Sprint Review, and Sprint
  • Retrospective
  • Removed obstacles for the teams resulting in early delivery of customer issue solutions.

SCRUM MASTER

WALMART
04.2010 - 05.2014
  • Led and coached scrum teams for sprint planning, sprint reviews, sprint retrospectives, and daily scrums with the development teams resulting in the delivery of product features of high value.
  • Tracked and reporting of all relevant team performance metrics to ensure organizational transparency, including but not limited to team velocity, sprint & release status
  • Built and promoted an open, trusting, and respectful team environment, facilitating discussion, collaborative decision-making, and conflict resolution
  • Proactively identified and removed team impediments through consistent focus on creative problem-solving by the team.

Education

Post Graduate Program - Project Management

University of Massachusetts
2022

Ph.D - Conflict Analysis and Resolution

George Mason University (GMU)
2018

Master of Arts - undefined

University of Zimbabwe (UZ)
2005

Bachelor’s Degree - undefined

University of Zimbabwe (UZ)
2000

Skills

  • Program/Project/IT Service Management, Enterprise Agile Transformation, Agile
  • Frameworks (Scrum, Kanban, SAFe, DevOps, CI/CD Pipeline), Blockchain Basics; Microsoft Office Suite,
  • Azure, Jira, &TFS
  • Team Engagement
  • Project Management
  • Oversee Vendors

Accomplishments

  • SAFe Program Consultant (SPC) SAFe 5
  • Certified Scrum Master (CSM) Scrum Alliance
  • Certified Scrum Product Owner (CSPO) Scrum Alliance
  • SAFe Scrum Master (SSM) SAFe 5
  • Scaled Agile Product Owner/Product Manager (POPM) SAFe 5
  • SAFe Agilist (SA) SAFe 5
  • Agile Coaching (ICP-ACC) International Consortium for Agile

Timeline

HUMANA
09.2022 - Current

HCA HEALTHCARE
12.2021 - 08.2022

SCRUM MASTER

GRAFTON INTEGRATED NETWORK
07.2016 - 12.2021

SCRUM MASTER

WALMART
04.2010 - 05.2014

Post Graduate Program - Project Management

University of Massachusetts

Ph.D - Conflict Analysis and Resolution

George Mason University (GMU)

Master of Arts - undefined

University of Zimbabwe (UZ)

Bachelor’s Degree - undefined

University of Zimbabwe (UZ)

Similar Profiles

CREATE PROFILE
TOMPSON MAKAHAMADZE