TONA WIEGEL
Ft Collins,CO
Summary
Results-driven professional with extensive experience at ABF Freight in claims analysis and customer service. Expertise in relationship building and meticulous documentation management. Proven problem-solving skills and effective team leadership contribute to seamless operations and improved client satisfaction.
Overview
36
36
years of professional experience
Work History
Tona Wiegel
TW Organization and Personal Assistant
Ft Collins, CO
01.2015 - Current
- Managed correspondence to facilitate timely communication and accurate information dissemination.
- Maintained confidential files and documents for secure access and organization.
- Executed errands to streamline daily operations and enhance workflow.
Owner
Wiegel's Wags and Whiskers
Weston, FL
01.2005 - 12.2024
- Ensured safety and well-being of pets in owners' absence by providing attentive care and monitoring.
- Engaged animals in regular exercise through walks and vigorous play, promoting their physical health.
- Administered medications and wellness protocols as directed to maintain pet health and compliance.
- Followed all pet care instructions to the letter, including dietary requirements and medication schedules.
ESL Teacher
VIPKID
San Francisco, CA
04.2019 - 01.2023
- Created and taught an ESL curriculum to help students improve their conversational skills.
- Attended workshops on learning goals and classroom management as part of my professional development.
- Used kinesthetic, visual, and auditory approaches to make lessons interesting and interactive.
- Taught English language skills to students from kindergarten to adulthood.
- Provided one-on-one instruction for non-English speaking students in classroom settings.
Administration
ABF Freight
Fayetteville, AR
08.1989 - 05.1994
- Created bills of lading, packing lists, dock receipts, and certificates of origin for each shipment.
- Recorded interactions, payments, and personal information in customer accounts to ensure accurate and up-to-date records.
- Managed daily outbound and inbound calls to facilitate debt collection and improve customer follow-up.
- Maintained strong relations with customers to enhance overall customer service experience.
- Built and strengthened successful relationships with representatives from a variety of shipping companies.
Education
Certificate in Spanish - Spanish
Broward College
Davie, FL01.2021
Bachelor of Science - Communications, Persuasion
University of Arkansas
Fayetteville, AR01.1994
Skills
- Insurance claims processing
- Claims analysis and remediation
- Fact-checking and verification
- Problem solving
- Team leadership
- Committee management
- ESL instruction
- Documentation oversight
- Confidentiality management
- Time management
- Detail orientation
- Clerical support
- Customer service
Timeline
ESL Teacher
VIPKID
04.2019 - 01.2023
Tona Wiegel
TW Organization and Personal Assistant
01.2015 - Current
Owner
Wiegel's Wags and Whiskers
01.2005 - 12.2024
Administration
ABF Freight
08.1989 - 05.1994
Certificate in Spanish - Spanish
Broward College
Bachelor of Science - Communications, Persuasion
University of Arkansas