Tonaia Austin
Newnan,GA
Summary
Dynamic sales associate with a proven track record at Five Below, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and a calm demeanor in high-pressure situations. Skilled in stocking and receiving, fostering a welcoming environment that encourages repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate/Cashier
Five Below
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Escalade Rock Climbing PTC
06.2022 - 11.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Diagnostic Medical Sonography
Georgia Southern University
Statesboro, GA05-2029
High School Diploma -
Northgate High School
Newnan, GA05-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Stocking and receiving
- Store opening and closing
- Adapt to diverse groups
- Friendly and outgoing
- Client service
- Calm demeanor
Timeline
Sales Associate/Cashier
Five Below
11.2022 - Current
Sales Associate
Escalade Rock Climbing PTC
06.2022 - 11.2022
Associate of Science - Diagnostic Medical Sonography
Georgia Southern University
High School Diploma -
Northgate High School
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