Tonalina Angela Moore

• Assisted with scheduling appointments and coordinating care services for clients.
• Managed office supplies inventory, ensuring availability of essential materials for daily operations.
• Supported data entry and maintained accurate client records within electronic health systems.
• Communicated effectively with clients and families regarding service updates and inquiries.
• Organized files and documentation to enhance accessibility and streamline administrative processes.
• Collaborated with caregivers to facilitate smooth operations and improve service delivery efficiency.
• Developed efficient filing systems that improved information retrieval times for staff members.
• Provided exceptional customer service, addressing client needs promptly and professionally.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
• Increased team productivity, organizing and scheduling appointments and meetings without overlap.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
• Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
• Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
• Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
• Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.

Oversaw Medicaid billing processes to streamline financial operations. Led initiatives for accurate claim submissions to accelerate reimbursement timelines. Managed resolution of billing inquiries to boost client satisfaction.

Assisted in organizing and maintaining filing systems for easy document retrieval. Supported team members by filing documents accurately and efficiently. Facilitated quick access to information through systematic filing practices.

Executed fax communication tasks to support information flow. Assisted in document transmission via fax for prompt information distribution. Coordinated the dispatch of critical documents through fax services.

Responded to telephone calls, providing information and assistance to callers promptly and professionally.

Operated Microsoft Word to support team document creation and editing. Assisted in maintaining document accuracy using Microsoft Word. Utilized Microsoft Word to facilitate team collaboration on projects.

Assisted in processing payroll for employees accurately and on time. Supported the payroll team in maintaining accurate records and documentation. Helped resolve payroll discrepancies and answer employee inquiries.