Tonchelle Hull
Arlington
Summary
Dynamic HR Generalist with extensive experience at PGP International, excelling in employee relations and FMLA administration. Proven ability to enhance patient registration processes and ensure insurance verification accuracy. Skilled in conflict resolution and training development, driving operational efficiency and fostering a collaborative workplace environment.
Overview
8
8
years of professional experience
Work History
Patient Access services ED
R1 RCM/ASCENSION
Evansville
04.2025 - 11.2025
- Greet and check in patients
- Ensure patients have valid insurance coverage
- Ensured accuracy and currency of patient information in electronic and physical records to support effective care
- Assisted patients in completing registration forms, clarifying their purpose to ensure understanding
- Work with nursing staff, doctors, and other healthcare professionals to ensure smooth patient flow
- Identified and addressed complex patient situations and concerns, facilitating timely resolution
- Answered phones and redirected calls to appropriate departments
HR Generalist
EVSC
Evansville
08.2023 - 05.2024
- Entered FMLA leaves into FMLA Manager Program to ensure accurate tracking of employee leave
- Emailed FMLA memos to supervisors, secretaries, and payroll to facilitate timely processing of employee leave requests
- Prepared and organized FMLA leave memos for employee records
- Compiled and submitted OSHA reports to maintain workplace safety standards
- Contacted Comp Center to authorize treatment for injured employees, supporting their recovery and return to work
- Participated in monthly meetings to review and address current Workers’ Comp claims
- Enter employee First Report of Injury info into spreadsheet
HR Generalist (Manpower)
Reckitt/ Mead Johnson
Evansville
03.2023 - 08.2023
- Managed employee timekeeping and payroll processes using ADP to ensure accurate compensation and compliance.
- Audited and managed leave of absence, vacation, and sick time to maintain accurate records and support employee needs.
- Counseled employees on HR-related inquiries and employee relations issues to provide guidance and resolve concerns.
- Facilitate new hire orientation
- Support for HR projects
- Entered data into company databases with accuracy and attention to detail.
- Respond to employees HR related inquiries
Office Manager
Within Sight Counseling, LLC
Evansville
07.2022 - 03.2023
- Oversaw office management and maintenance to create a functional and organized work environment
- Supervised administrative team operations
- Process payroll for clinicians and Admin team
- Coordinated employee leave and PTO requests to ensure adequate staffing and compliance with company policies
- Facilitated new hire orientation and exit interviews to enhance onboarding experience and gather feedback for improvement
- Manage and maintain Training documentation and database, including troubleshooting and updates (HIPAA and OSHA)
HR Generalist
PGP International
Evansville
10.2017 - 07.2022
- Provide day-to-day performance management guidance to managers and supervisors (e.g., coaching, counseling, career development)
- Counseled employees on HR-related and employee relations queries to ensure clarity and support.
- Facilitate new hire Orientation (Benefits, employee handbook, HR training, and 401k)
- Schedule and conduct benefits open enrollment
- Ensure exception time (STD, LTD, FMLA, Paternity Leave) is accurately tracked in the payroll system.
- Assist payroll department by providing relevant employee information
- Support weekly and bi-weekly payroll processes for non-exempt employees
- Administer benefit deductions set ups in payroll system.
- Respond to and process requests for payroll information, employment verifications, wage garnishments, and custom reports in accordance with state and federal laws
- Organized and facilitated HR projects, including job fairs and Work One assessments, to enhance community engagement and talent acquisition.
- Create, update, and maintain personnel records, financial records
- Support department managers and staff with all training documents
- Conducted exit interviews to gather feedback and insights for improving employee retention and workplace culture.
- Wrote grant proposals for training funding opportunities. (Training Grants)
- Schedule and coordinate meetings, appointments, and travel for site manager and visiting senior leadership
- Provide administrative support to Site and continuous improvement manger as directed
- Plan, schedule, and coordinate logistics and materials for SLT, Quality management, safety, and weekly staff meetings
- Maintain records, information, data and statistics on Production department activities
- Manage and maintain Training documentation and database, including troubleshooting and updates
- Coordinate community engagement events (volunteering program)
Education
Bachelor of Science - Minor Business Administration
Indiana State University
Terre Haute, IN05-2014
Skills
- Patient registration
- Insurance verification
- Insurance Pre-Auth
- Medical Billing
- Patient billing
- Patient communication
- Patient support
- Patient education
- Patient safety
- Quality assurance
- Quality control
- Healthcare compliance
- Conflict resolution
Timeline
Patient Access services ED
R1 RCM/ASCENSION
04.2025 - 11.2025
HR Generalist
EVSC
08.2023 - 05.2024
HR Generalist (Manpower)
Reckitt/ Mead Johnson
03.2023 - 08.2023
Office Manager
Within Sight Counseling, LLC
07.2022 - 03.2023
HR Generalist
PGP International
10.2017 - 07.2022
Bachelor of Science - Minor Business Administration
Indiana State University