Tonda Brown
Covington,LA
Summary
Accomplished Accounting Manager with a proven track record at T & T Enterprise, LLC, enhancing financial processes and team productivity by implementing new accounting software. Expert in financial reporting and decision-making, I significantly reduced accounts receivable through effective communication strategies, demonstrating strong leadership and analytical skills.
Overview
28
28
years of professional experience
Work History
Accounting Manager
G. Rivers Trucking, LLC
02.2021 - 03.2022
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
Customer Service Representative
Global Star Inc.
03.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
Assistant Manager
IHEART Radio
05.2008 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with a management team to develop strategic plans for business growth and improvement.
Accounting Manager
T & T Enterprise, LLC
01.1994 - 05.2008
- Created and maintained financial databases for data entry, tracking and reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Improved team productivity with introduction of new accounting software, leading training sessions for staff.
- Developed and maintained strong relationships with financial institutions, securing favorable terms for financing.
- Reduced outstanding accounts receivable through more effective communication strategies with clients.
Education
Associate of Applied Science - Accounting
Hinds Community College
Raymond MS06.1992
High School Diploma -
Elston High School
Michigan City, IN05.1987
Skills
Journal Entries
Payroll Processing
Bookkeeping
Financial Reporting
Invoicing
Quickbooks
AP and AR management
Recruitment and hiring
Typing and 10-Key Entry
Word Processing
Data Analysis
Decision-Making
Timeline
Accounting Manager
G. Rivers Trucking, LLC
02.2021 - 03.2022
Customer Service Representative
Global Star Inc.
03.2018 - 10.2020
Assistant Manager
IHEART Radio
05.2008 - 10.2018
Accounting Manager
T & T Enterprise, LLC
01.1994 - 05.2008
Associate of Applied Science - Accounting
Hinds Community College
High School Diploma -
Elston High School
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