Tonda Brown
Covington,LA
Summary
Accomplished Accounting Manager with a proven track record at T & T Enterprise, LLC, enhancing financial processes and team productivity by implementing new accounting software. Expert in financial reporting and decision-making, I significantly reduced accounts receivable through effective communication strategies, demonstrating strong leadership and analytical skills.
Overview
28
28
years of professional experience
Work History
Accounting Manager
G. Rivers Trucking, LLC
Bogalusa, LA
02.2021 - 03.2022
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
Customer Service Representative
Global Star Inc.
Covington, LA
03.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
Assistant Manager
IHEART Radio
Biloxi, MS
05.2008 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with a management team to develop strategic plans for business growth and improvement.
Accounting Manager
T & T Enterprise, LLC
Pearl, MS
01.1994 - 05.2008
- Created and maintained financial databases for data entry, tracking and reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Improved team productivity with introduction of new accounting software, leading training sessions for staff.
- Developed and maintained strong relationships with financial institutions, securing favorable terms for financing.
- Reduced outstanding accounts receivable through more effective communication strategies with clients.
Education
Associate of Applied Science - Accounting
Hinds Community College
Raymond MS06.1992
High School Diploma -
Elston High School
Michigan City, IN05.1987
Skills
Journal Entries
Payroll Processing
Bookkeeping
Financial Reporting
Invoicing
Quickbooks
AP and AR management
Recruitment and hiring
Typing and 10-Key Entry
Word Processing
Data Analysis
Decision-Making
Timeline
Accounting Manager
G. Rivers Trucking, LLC
02.2021 - 03.2022
Customer Service Representative
Global Star Inc.
03.2018 - 10.2020
Assistant Manager
IHEART Radio
05.2008 - 10.2018
Accounting Manager
T & T Enterprise, LLC
01.1994 - 05.2008
Associate of Applied Science - Accounting
Hinds Community College
High School Diploma -
Elston High School