Tondalea (Toni) Bradford
Perry,FL
Summary
Project Manager with expertise in risk management, compliance, and business continuity planning. Demonstrated success in leading large-scale projects and improving operational efficiency. Strong ability to identify risks and implement effective mitigation strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Execution Associate/Project Manager 3
Wells Fargo Bank, N.A.
Perry, FL
11.2016 - 11.2025
- Successfully led and managed multiple projects for the safe deposit box vault closures, relocations, and clean-ups, covering all states, which included traveling to each location and working remotely during non-events
- Actively identified and mitigated potential risks and promotes a culture in which risk management and compliance are top of mind
- Partnered with Business Continuity, Legal, Centralized Repository, Region Leadership, and Marketing to ensure all timelines and projects are completed successfully, and deadlines are met
- Managing reporting and compliance for the Service Members Civil Relief Act and Legal Order Holds
- Effectively planning the logistics and cost of each event while ensuring all are under budget
- Created and developed policies and procedures to identify and avoid risks and issues
- Created and developed communication letters of notifications to customers during branch closures and relocations
- Levered multiple reporting documents to meet all compliance/risk requirements
- Developed, implemented, and trained the team for the Box Availability Project in 2025
- Led and managed multiple branch disasters for storms, fires, and civil unrest events
- Lead team meetings to discuss project updates and progress using Microsoft Teams
- Scheduling of all branch events to ensure all timelines are met
- Updated communication templates and procedures on SharePoint
- Expertise in developing and implementing improved processes and procedures for internal controls, regulatory compliance, security, loss prevention, and business continuity for the retail bank
Project Manager III
Wells Fargo Bank, N.A.
Biloxi, MS
11.2014 - 11.2016
- Performed risk assessments for retail branches during business interruption events
- Partnered with Armored Transportation, Central Item and Image Processing, Operations Problem and Incident Management, Compliance and Risk, Regional Services and all other lines of business focusing on delivering exceptional service to our customers and ensuring workplace safety
- Trained and mentored Regional Banking Incident Management (RBIM) remote employees and international team members
- Created and facilitated the training sessions for Region Services on various aspects of Business Continuity Planning
- Tracked and monitored risks associated with branch Business Continuity Procedures while consulting with Policy Procedure team and Legal
- Tracked and monitored risks associated with the Store Emergency Cash Plan procedures.
- Tracked and monitored risks associated with branches Business Continuity Plan and processes. Partnered with the team to enhance procedures for the BCP Manual that the branches reference during interruption events, and trained employees on updates and changes.
- Led and managed large events to ensure minimal business interruptions during fires, storms, and robberies, ensuring that customer and employee safety was the priority
- Lead Team Member Connection action planning for our team
Market Support Consultant
Wells Fargo Bank, N.A.
Orlando, FL
03.2009 - 11.2014
- Partnered with 2 District Managers to plan and effectively execute on strategies to ensure success of branches in sales, service, risks and loss prevention
- Served as the focal person for communication for the branches in areas of Operation Risk Management, Internal and Cash control, Transaction Processing and Regulatory Compliance
- Served as the coach, mentor and leader to managers for up to 21 branch locations around sales, loss prevention and customer service experience
- Coached Branch Managers in achieving efficient staffing plans through use of Click2Staff scheduling tool
- Supported and lead the roll-out and implementation of bank processes during the Wachovia/Wells Fargo conversion to ensure a smooth transition
- Developed and facilitated the training of new hires around loss prevention
- Point of contact for all emergencies such as robberies, losses, ATM issues and worked closely with Human Resources in the interviewing/hiring of new employees
- Worked with managers to resolve all customer service issues
- Managed all branches compliance training completion.
Education
Business Management
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Project and risk management
- Compliance and policy development
- Business continuity planning
- Operational efficiency
- Customer relationship management
- Staff training and mentoring
- Process improvement
- Effective communication
- Attention to detail
- Problem solving
- Team leadership
- Logistics planning
- Project scheduling
- Meeting facilitation
- Reporting and documentation
Accomplishments
2008/2009/2010 Quarterly Champion Recipient in Customer Service
2010 - 2014 - 100% on all SOCRs passing
2001 - 2014 Premier Performance Review Rating of Five (5)
Certification
Woman's Team Member Network
SWAT Advisory Team Lead
Q12 Team Action Planning Committee
Microsoft Office Applications (Word, Excel, PowerPoint, Access, Teams and OneNote)
Sharepoint Lead
Wells Fargo Team Lead for the Diversity and Inclusion Council
Affiliations
- Habitat for Humanity Volunteer 2001 - Currently
- Volunteer at local schools
References
References available upon request.
Timeline
Business Execution Associate/Project Manager 3
Wells Fargo Bank, N.A.
11.2016 - 11.2025
Project Manager III
Wells Fargo Bank, N.A.
11.2014 - 11.2016
Market Support Consultant
Wells Fargo Bank, N.A.
03.2009 - 11.2014
Business Management
Mississippi Gulf Coast Community College