Tondra McDaniel
montgomery,al
Summary
Accomplished Team Leader with a proven track record at Hughston Clinic, enhancing scheduling efficiency and customer satisfaction. Expert in workflow management and team motivation, I have successfully implemented process improvements, significantly increasing operational efficiency. Skilled in employee evaluation and mentoring, my leadership has fostered a results-driven environment.
Overview
26
26
years of professional experience
Work History
Team Leader
Hughston Clinic
Montgomery, AL
06.2022 - Current
- Led monthly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Provided reminder calls to clients prior to scheduled visits.
- Managed appointment setting, cancellations, and rescheduling for patients, enhancing customer satisfaction.
- Created and enforced scheduling policies and procedures to standardize operations.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Developed effective scheduling processes to achieve production objectives.
- Pitched in to help with office tasks during busy periods and staff absences.
- Resolved conflicts between employees' requests for time off or shift changes.
- Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
- Set and confirmed patient appointments.
Scheduling Team Lead
Alabama Orthopaedic Specialists
Montgomery, AL
05.2008 - 06.2022
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Oversaw the preparation of monthly work schedules for staff members.
- Created monthly calendars for clinical staff.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated and scheduled appointments, ensuring efficient and timely organization.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
- Conducted regular meetings with department managers to review scheduling needs.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Scheduled and confirmed appointments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided training and guidance on scheduling processes to new employees.
Finance Manager
Miracle Finance
Montgomery, AL
09.1998 - 05.2008
- Coordinated preparation of external audit materials and external financial reporting.
- Approved and qualified applications for financing, and cross-sold insurance products, while complying with state laws.
- Coordinated approval or rejection of lines of credit for personal loans.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
George Washington Carver High School
Montgomery, AL05-1988
Some College (No Degree) - Psychology
Auburn University At Montgomery
Montgomery, ALSkills
- Employee evaluation
- Leading team meetings
- Evaluating employee work
- Complaint resolution
- Mentoring
- Performance evaluations
- Flexible schedule
- Workflow management
- Team motivation
- Team building
References
References available upon request.
Timeline
Team Leader
Hughston Clinic
06.2022 - Current
Scheduling Team Lead
Alabama Orthopaedic Specialists
05.2008 - 06.2022
Finance Manager
Miracle Finance
09.1998 - 05.2008
High School Diploma -
George Washington Carver High School
Some College (No Degree) - Psychology
Auburn University At Montgomery