Summary
Overview
Work History
Education
Skills
Timeline
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Toneé Epperson

Detroit,MI

Summary

Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Crisis Intervention Specialist

Michigan Crisis Acess Line
07.2022 - Current
  • Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
  • Developed strong rapport with clients, establishing trust and fostering open communication channels.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Medical Records Supervisor

Rose Cancer Center Beaumont Health-MHP
01.2022 - 07.2022
  • Retrieved and recorded medical information from provider offices on 90 patients per office day.
  • Communicate with scheduling, billing and authorization personnel to confirm ordered tests
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
  • Streamlined medical records management by implementing efficient filing systems and digital archiving.

Student Intern

The Firecracker Foundation
08.2019 - 01.2020
  • Co-facilitate Sisters in Strength therapy group
  • Engage teen fellows in trauma counseling
  • Title IX familiar
  • Knowledgeable in restorative justice practices.

Volunteer

Sexual Assault Crisis Intervention
02.2017 - 01.2020
  • Trained to provide advocacy to survivors of sexual violence
  • Assisted in running the 24-hour crisis hotline
  • Participated in peer education and outreach.

Education

Certification - Paralegal Post-Bachelor Certificate

Oakland Community College
Farmington Hills, MI
07.2024

Master of Science - Healthcare Administration

South University
Savannah, Georgia
09.2021

Bachelor of Arts - Social Relations And Policy

Michigan State University, James Madison College
East Lansing, Michigan
05.2020

Skills

  • Decision Making
  • Critical Thinking
  • Organizational Skills
  • Community Resources
  • Trauma-Informed Care
  • Verbal De-escalation
  • Mental Health Knowledge
  • Active Listening
  • Problem Solving

Timeline

Crisis Intervention Specialist

Michigan Crisis Acess Line
07.2022 - Current

Medical Records Supervisor

Rose Cancer Center Beaumont Health-MHP
01.2022 - 07.2022

Student Intern

The Firecracker Foundation
08.2019 - 01.2020

Volunteer

Sexual Assault Crisis Intervention
02.2017 - 01.2020

Certification - Paralegal Post-Bachelor Certificate

Oakland Community College

Master of Science - Healthcare Administration

South University

Bachelor of Arts - Social Relations And Policy

Michigan State University, James Madison College

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Toneé Epperson