Toneé Epperson
Detroit,MI
Summary
Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Crisis Intervention Specialist
Michigan Crisis Acess Line
07.2022 - Current
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Medical Records Supervisor
Rose Cancer Center Beaumont Health-MHP
01.2022 - 07.2022
- Retrieved and recorded medical information from provider offices on 90 patients per office day.
- Communicate with scheduling, billing and authorization personnel to confirm ordered tests
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
Student Intern
The Firecracker Foundation
08.2019 - 01.2020
- Co-facilitate Sisters in Strength therapy group
- Engage teen fellows in trauma counseling
- Title IX familiar
- Knowledgeable in restorative justice practices.
Volunteer
Sexual Assault Crisis Intervention
02.2017 - 01.2020
- Trained to provide advocacy to survivors of sexual violence
- Assisted in running the 24-hour crisis hotline
- Participated in peer education and outreach.
Education
Certification - Paralegal Post-Bachelor Certificate
Oakland Community College
Farmington Hills, MI07.2024
Master of Science - Healthcare Administration
South University
Savannah, Georgia09.2021
Bachelor of Arts - Social Relations And Policy
Michigan State University, James Madison College
East Lansing, Michigan05.2020
Skills
- Decision Making
- Critical Thinking
- Organizational Skills
- Community Resources
- Trauma-Informed Care
- Verbal De-escalation
- Mental Health Knowledge
- Active Listening
- Problem Solving
Timeline
Crisis Intervention Specialist
Michigan Crisis Acess Line
07.2022 - Current
Medical Records Supervisor
Rose Cancer Center Beaumont Health-MHP
01.2022 - 07.2022
Student Intern
The Firecracker Foundation
08.2019 - 01.2020
Volunteer
Sexual Assault Crisis Intervention
02.2017 - 01.2020
Certification - Paralegal Post-Bachelor Certificate
Oakland Community College
Master of Science - Healthcare Administration
South University
Bachelor of Arts - Social Relations And Policy
Michigan State University, James Madison College