Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Carter

Avon,IN

Summary

Dynamic Crisis Intervention Specialist with extensive expertise at Professional Management Enterprises, Inc., specializing in claims investigation and dispute resolution.

Overview

10
10
years of professional experience

Work History

Crisis Intervention Specialist

Professional Management Enterprises, Inc
Indianapolis, IN
03.2021 - Current
  • Initiated member outreach to address health needs and assist with appointments and services.
  • Provided frontline support through answering calls and emails regarding product transactions.
  • Verified patient demographic information to ensure accurate data entry.
  • Engaged with members to defuse heightened situations while achieving resolutions.
  • Utilized software and resources effectively for optimal service delivery.
  • Delivered crisis intervention support in high-stress situations for diverse populations.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care services.
  • Supported clients by offering a safe space for open expression without judgment.

Total Loss Specialist

IAA, Inc.
Indianapolis
08.2019 - 03.2021
  • Handle total lost claims for auto Processing of insurance claim
  • Identifying errors Verifying personal docs such as Titles and POA 50-75
  • Utilized computer systems to manage data related to claims processing.
  • Provided timely updates to customers regarding the status of their claims files.
  • Communicated effectively with clients via telephone, email, or written correspondence.
  • Reviewed repair estimates to ensure accuracy and completeness.

Total Loss Processor

Aerotek
Indianapolis, IN
02.2019 - 07.2019
  • Documented all customer inquiries and comments thoroughly and quickly
  • Assessed vehicle values based on current market conditions and depreciation rates.
  • Analyzed customer claims to determine if the vehicle was a total loss.
  • Investigated and compiled evidence regarding the condition of damaged vehicles.
  • Researched state laws and regulations related to total losses.
  • Negotiated with customers and adjusters on behalf of clients to reach satisfactory settlements.
  • Developed strategies for mitigating costs associated with total losses.
  • Communicated effectively with customers and internal staff via phone or email.

Subrogation Specialist

GEICO
Indianapolis, IN
08.2015 - 02.2019
  • Identified, evaluated and investigated insurance subrogation claims
  • Researched relevant legal documents to identify recovery options
  • Reviewed and processed correspondence from attorneys, policyholders, adjusters and other parties related to the claim.
  • Prepared detailed reports on all activities related to each claim file.
  • Managed a high volume caseload while meeting deadlines.
  • Developed strategies for recovering funds from third parties liable for the losses of the company's clients.

Education

High School Diploma -

Dustin High School
Chicago Ridge, IL
01.1986

Skills

  • Documentation review and data entry
  • Claims investigation and processing
  • Eligibility and coverage determination
  • Insurance verification and policy knowledge
  • Dispute resolution and settlement agreements
  • HIPAA compliance and claims reviewing
  • Investigative research and decision-making

References

References available upon request.

Timeline

Crisis Intervention Specialist

Professional Management Enterprises, Inc
03.2021 - Current

Total Loss Specialist

IAA, Inc.
08.2019 - 03.2021

Total Loss Processor

Aerotek
02.2019 - 07.2019

Subrogation Specialist

GEICO
08.2015 - 02.2019

High School Diploma -

Dustin High School

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