ZHANNE MILLER-MORRIS
El Paso,TX
Summary
Dedicated professional with excellent customer service, time management, and organization skills currently seeking a full time-position to help a company complete time sensitive task effectively.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Tech-savvy Project Manager well-versed in various aspects of project management from inception to completion. Expertise in recruitment and talent acquisition. Committed to consistently meeting or exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
Denver , CO
2023.08 - 2024.01
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Facilitated group sessions to assist clients in developing coping mechanisms for dealing with crisis situations.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Understood and followed oral and written directions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
The Care Coordinator/Specialist
Integral Care
Austin , Tx
2021.11 - 2022.03
- Provides psychosocial rehabilitative skills training to individuals diagnosed with severe mental illnesses who may also have co-occurring substance use disorders and/or chronic health conditions utilizing a recovery based and trauma-informed perspective
- Interventions and services are typically provided in the community and require the use of a personal automobile and cell phone.
Case Manager
Giddings State School
Giddings , Tx
2021.06 - 2021.08
- Conducts and completes initial case assessment and file reviews, requests missing documentation as needed, performs stage assessments, and conducts ongoing assessment for assigned caseload
- Complies with policies, procedures, rules, and regulations; and prepares and maintains records, forms, and reports.
Youth Development Coach
Giddings State School
Giddings , Tx
2021.03 - 2021.06
- Supervise daily activities and behavior of juveniles within the facility
- Monitors youth interaction, observes youth on suicide watch, intercedes in verbal or physical confrontations and maintains authority and youth compliance with established procedures
- Prepares behavior and incident reports on detained juvenile’s responsibilities: documentation of module checks, daily activities and protocol
- Transports juveniles to classrooms, cafeteria, medical appointments and court hearings within facility
- Monitors living conditions to ensure a clean and safe environment for juveniles
Executive Assistant
Good Temps
New York , NY
2020.05 - 2021.02
- Direct the daily operation of the Executive Receptionist by phone, email, physical mail, packages and more in order to ensure all communications are sent to and received by the proper authorities
- Maintain office equipment, organize office, and reorder necessary supplies using various software including Microsoft Word, Excel, PowerPoint etc
- Manage the scheduling, event logistics, inquiries and communication of conference rooms within the Department of Buildings and other boroughs in order to support preparations for important meetings
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
Education
Master of Science - Social Work
Capella University
Minneapolis, MN2027-06
Associate of Arts - Health Information Technology
DeVry University
Villa Park, IL2025-06
Certificate - Clinical Medical Assistant
Auburn University
Auburn, AL2024-05
Bachelor of Arts (BA) - Forensic, Psychology
Jay John College
06.2020
Associate of Science, (AS) - Criminal Justice
Monroe College
12.2017
Skills
- Proficient in
- Microsoft Suite: Word, Excel and PowerPoint, Google Chrome, Adobe AutoCAD, Google Suite: Docs, Sheets and Slides, Powtoon, Kronos, Inventory Management, Time Management
- Risk Evaluation
- Crisis Assessment
- Behavioral Management
- Quality Assurance
- Complaint Resolution
- Customer Service
- Data Entry
- Technical Support
- Customer Support
- Call Center Operations
- Gathering Information
- Customer Communications
- Documentation and Reporting
- Building Rapport
- Call Handling
- Verbal and Written Communication
- Appointment Scheduling
- Professional Phone Voice
- Vendor Sourcing
- Project Management
- Data Analysis
- Document Management
- Project Tracking
- Schedule Management
- Cost Control
- Project Planning
- Customer Relations
- Storage Management
- Network Administration
- Help Desk Software
- System updates
Certification
CPR Certified | First Aid Certified| Physical restraint | OC Sprayed Certified | CANS |ANSA
- Licensed google IT specialist - 2024
Timeline
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
2023.08 - 2024.01
The Care Coordinator/Specialist
Integral Care
2021.11 - 2022.03
Case Manager
Giddings State School
2021.06 - 2021.08
Youth Development Coach
Giddings State School
2021.03 - 2021.06
Executive Assistant
Good Temps
2020.05 - 2021.02
Master of Science - Social Work
Capella University
Associate of Arts - Health Information Technology
DeVry University
Certificate - Clinical Medical Assistant
Auburn University
Bachelor of Arts (BA) - Forensic, Psychology
Jay John College
Associate of Science, (AS) - Criminal Justice
Monroe College
CPR Certified | First Aid Certified| Physical restraint | OC Sprayed Certified | CANS |ANSA
- Licensed google IT specialist - 2024
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