Antonio Salcedo
Lynnwood,WA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Manager in Charge
Dunn Lumber Co
Lynnwood, WA
10.2018 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with cross-functional team members to build and execute development plans.
- Led or partnered with IT in troubleshooting operational issues to reduce processing delays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hour, Membership Manager
24, Fitness
11.2013 - 02.2016
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Assistant Manager/Automotive Service Technician
Jiffy Lube
11.2011 - 06.2013
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Facilitated prompt resolution of customer problems and complaints.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2011
Skills
- Customer service & Retention
- Reporting management
- Employee development
- Purchasing and planning
- Schedule management
- Supervision and training
- Performance improvements
- Cross-functional team leadership & management
- Computer literacy – extensive software proficiency, primarily in Microsoft office products
- Dependable contributor, committed to excellence and eager to learn new skills
References
- Frank Rivers-Manager at 24hour Fitness (808) 7793431
- Kevin Williams-Manager at Dunn (360) 708 2109
- Andre-(425) 876 2111
Languages
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions two consecutive years
- Managed to hit three $1 million dollar years while simultaneously managing the sales department.
- Promoted from Front desk rep to sales assistant manager, in less than 12-months.
- Led team to achieve top tier sales numbers, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Manager in Charge
Dunn Lumber Co
10.2018 - Current
Hour, Membership Manager
24, Fitness
11.2013 - 02.2016
Assistant Manager/Automotive Service Technician
Jiffy Lube
11.2011 - 06.2013
High School Diploma -
Meadowdale High School
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