Tonecia Thornton
Oxford,NC
Summary
Dynamic and dependable professional excelling in human services and customer satisfaction. Skilled in documentation and reporting, I leverage strong communication and teamwork abilities to ensure efficient operations. Committed to maintaining high standards and fostering positive interactions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon
Durham, NC
11.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Direct Support Professional
RHA
Creedmoor, NC
05.2023 - 08.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Warehouse Picker
Food Lion Distribution Center
Butner, NC
11.2022 - 02.2023
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
Healthcare Technician
Murdoch Center
Butner, NC
01.2022 - 06.2022
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
Customer Service Cashier
Bojangles' Famous Chicken 'n Biscuits
Oxford, NC
09.2021 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate Degree - Dental Assistant
Miller-Motte Technical College
Raleigh, NCHigh School Diploma -
J. F. Webb High School
Oxford, NC08.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Documentation and reporting
- Payment collection
- Verbal and written communication
- Courteous and polite demeanor
Timeline
Delivery Driver
Amazon
11.2024 - 01.2025
Direct Support Professional
RHA
05.2023 - 08.2023
Warehouse Picker
Food Lion Distribution Center
11.2022 - 02.2023
Healthcare Technician
Murdoch Center
01.2022 - 06.2022
Customer Service Cashier
Bojangles' Famous Chicken 'n Biscuits
09.2021 - 01.2022
Associate Degree - Dental Assistant
Miller-Motte Technical College
High School Diploma -
J. F. Webb High School