Toneeka Lee
1111 Oakley Industrial Blvd, 4201,Georgia
Summary
Skilled Patient Service Representative with a strong background in HIPAA compliance and customer service, honed at Downey Hospital Kaiser and Kaiser Permanente. Demonstrated expertise in insurance verification and medical terminology, alongside a proven ability to enhance patient trust and streamline healthcare processes. Achieved significant improvements in workflow efficiency and patient data confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Downey Hospital Kaiser
Downey, CA
10.2022 - 11.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Unit Clerk
Kaiser Permanente
Irvine, CA
03.2020 - 06.2021
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered unit calls and took messages for healthcare staff to maximize team productivity and safety during COVID-19
Unit Clerk
VA Medical Center
Atlanta, Ga
06.2016 - 11.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Obtained and organized medical records for office visits and scheduled labs.
Education
Associate Of Science - Practical Nursing
Atlanta Technical College
Atlanta, GA05.2001
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Certification
EKG and phlebotomy certified.
Timeline
Patient Service Representative
Downey Hospital Kaiser
10.2022 - 11.2023
Unit Clerk
Kaiser Permanente
03.2020 - 06.2021
Unit Clerk
VA Medical Center
06.2016 - 11.2019
Associate Of Science - Practical Nursing
Atlanta Technical College