Toneisha Market
Battle Creek,MI
Summary
Dedicated customer service professional with strong teamwork and problem-solving skills. Proven ability to enhance guest experiences and support team dynamics in fast-paced environments. i love meeting new people and i have a amazing personality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fashion Tent Design
Toneisha Market
Battle Creek, MI
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Bartender
Four Winds Casino
South Bend, IN
10.2024 - 04.2025
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Collaborated with team members to maintain cleanliness and organization of the bar area.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Cashier Team Lead
Walmart
Elkhart, IN
04.2022 - 10.2024
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new cashiers on POS systems and customer engagement techniques to enhance operational performance.
- Implemented process improvements that reduced checkout wait times and increased overall customer satisfaction.
- Coordinated scheduling for cashier staff to optimize coverage during peak shopping hours.
- Resolved customer issues promptly, maintaining store reputation and fostering positive shopping experiences.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
07-2020
High School Diploma -
Elkhart Memorial High School
Elkhart, IN05-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
- Verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- business management Training - 2 years
Languages
English
Full Professional
Timeline
Fashion Tent Design
Toneisha Market
10.2025 - Current
Bartender
Four Winds Casino
10.2024 - 04.2025
Cashier Team Lead
Walmart
04.2022 - 10.2024
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
High School Diploma -
Elkhart Memorial High School