Toneisha Monger

• Provide quality customer service to customers to assure a positive shopping experience
• Assign employees to specific job/duties
• Mentor, train, and provide feedback to other clerks
• Customer Service Cashiers process transactions at check-out areas of retail stores
• Answered questions about store policies and addressed customer concerns.

• Take accident claims, provide good customer service
• Claims service representatives the initial point of communication with clients following an accident
• They take inbound calls to deliver exceptional customer service, reassure customers, and collect information to inform clients of the next steps to get them back on the road.
• Verified and improved quality standards by analyzing customer service metrics.

• Instructed patients on proper procedures to collect samples for COVID-19 testing. Rapid Antigen test, PCR test. /Pre employment drug testing.
• Labeled COVID-19 samples with patient information.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customer's

My goal is to make our players choose to play at Wynn over any other betting and casino.

• Helping our customers with all their inquiries.
• Assisting customers with on-going marketing campaigns.
• Logging tasks in accordance with company guidelines.
• Assist payment & fraud specialists in upholding the security of the company and preventing fraudulent activities.
• Advising players on responsible gaming tools and acting proactively on player's gaming patterns.
• Escalating and following up customer cases when needed.
• Handling and verifying KYC documents.