Toneitha Hughley
Opelika,AL
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Rack Room Shoe Store. Excelled in daily living assistance and housekeeping, alongside mastering Excel and verbal communication. Achieved significant improvements in efficiency and customer loyalty through innovative strategies and empathetic service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead Senior Care Home
02.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Tobacco Associate
Sam's Club
04.2016 - 01.2020
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Participated in ongoing professional development opportunities within the tobacco industry to stay abreast of new trends and best practices.
- Resolved customer complaints diplomatically while adhering to company policies.
- Delivered comprehensive training to new associates on store procedures, product offerings, and customer service techniques.
Assistant Store Manager
Rack Rooms Shoe Store
09.2016 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
Afni Inc, Verizon
06.2005 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Office Management in A Medical Office
Southern Union State Community College
Wadley, AL12-2024
Skills
- Daily living assistance
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
- Access Specialist
- Excel Expert
- Word
- Power Point
Certification
Certified to sell Insurance
Timeline
Caregiver
Home Instead Senior Care Home
02.2020 - Current
Assistant Store Manager
Rack Rooms Shoe Store
09.2016 - 01.2017
Tobacco Associate
Sam's Club
04.2016 - 01.2020
Customer Service Representative
Afni Inc, Verizon
06.2005 - 08.2016
Certified to sell Insurance
Associate of Science - Office Management in A Medical Office
Southern Union State Community College
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