Toneka Fleming
Champaign ,IL
Summary
Detail-oriented intake specialist with proven expertise in conducting comprehensive client assessments and managing electronic health records. Skilled in resolving client inquiries and improving awareness of available health programs. Demonstrated ability to enhance client satisfaction through effective communication and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Specialist
Champaign Urbana Public Health District
Champaign , IL
10.2022 - Current
- Conducted initial client assessments to gather essential health information.
- Maintained accurate records in electronic health record systems for tracking purposes.
- Educated clients on available health programs and resources provided by the district.
- Assisted in resolving client inquiries and concerns regarding health services.
- Participated in training sessions to enhance knowledge of public health initiatives.
- Answered and logged incoming inquiries via phone, fax and email.
Customer Service Representative
World Finance
Champaign , IL
03.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided timely support to clients via phone, email, and in-person interactions.
- Assisted customers with inquiries regarding loan applications and financial services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients about financial products and services to enhance their understanding.
- Processed transactions accurately using company-specific software and tools.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained customer records in compliance with company policies and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Central High School
Cape Girardeau, MO05-2003
Skills
- Intake assessment
- Electronic health records
- Maintaining client records
- Data confidentiality
- Problem-solving
- Time management
- Effective communication
- Empathic communication
- Community service programs
Affiliations
- Volunteer- Hope Center
- H.E.R. Womens Empowerment Group
Certification
- CPR Certified
Timeline
Intake Specialist
Champaign Urbana Public Health District
10.2022 - Current
Customer Service Representative
World Finance
03.2022 - 10.2022
High School Diploma -
Central High School