Tonette Jenkins
Conyers,GA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Seasoned Senior Operations Administrator with comprehensive background in streamlining office functions and improving operational efficiency. Skilled in strategic planning, team leadership, and performance optimization. Demonstrated ability to manage large-scale projects and initiatives, resulting in enhanced business operations. Known for providing innovative solutions to complex problems that drive productivity and growth.
Overview
18
18
years of professional experience
Work History
Sr. Operation Administrator
Federal Express Ground
East Point , GA
04.2007 - Current
- Quality Control:
Maintaining high standards of quality assurance throughout the operational process. - Process Improvement:
Identifying opportunities to streamline processes and improve operational efficiency. - Checked weekly reports and updated projections to account for changing conditions.
- Reporting:
Preparing and presenting regular reports on operational performance to senior management. - Problem-solving:
Identifying and resolving operational issues promptly, including customer complaints and package discrepancies. - Data Analysis:
Monitoring and analyzing operational data to identify trends, areas for improvement, and potential issues.
Hazardous Materials Specialist
FedEx Ground
Ellenwood, Georgia
01.2009 - 09.2016
- Created training programs for personnel working with or around hazardous materials.
- Assessed potential environmental impacts from the use of hazardous substances or materials at various sites.
- Identified ways to reduce exposures to workers handling potentially dangerous chemicals or products.
- Developed and implemented hazardous waste management plans for disposal of contaminated materials.
- Used monitoring equipment to identify locations and severity of contamination in structures.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Performed ventilation and entry operations to secure hazardous environment.
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Provided technical guidance on proper storage methods for hazardous materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - General Studies
Atlanta Metropolitan State College
Atlanta, GASkills
- Workforce planning
- Cross-functional coordination
- Document management
- Safety oversight
- Warehouse operations
- Risk management
- Project planning
- Customer relations
- Production
- Quality assurance
- Team Training
Timeline
Hazardous Materials Specialist
FedEx Ground
01.2009 - 09.2016
Sr. Operation Administrator
Federal Express Ground
04.2007 - Current
Some College (No Degree) - General Studies
Atlanta Metropolitan State College