Tonette Marshall
Grand Junction,CO
Summary
Accomplished Field Service Technician with a proven track record at 2020companies, excelling in troubleshooting and repair. Demonstrated problem-solving skills and a positive attitude, consistently enhancing customer satisfaction. Successfully managed inventory and optimized product displays, boosting sales by 15%. Adept at prioritization and time management, ensuring efficient and professional service delivery.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Field Service Technician
2020companies
Grand Junction, CO
03.2025 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Merchandiser
Revlon
Grand Junction, CO
02.2025 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Merchandiser
Crossmark
Grand Junction, CO
02.2025 - Current
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Field Technician
MTI
Colorado
07.2023 - 06.2025
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
Education
Associate of Arts
Community College of Aurora
Aurora, COSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Technical troubleshooting
- Mechanical aptitude
- Valid Driver's license
- Power tools operation
- Courteous and professional
- Schematic interpretation
- Fault diagnosis
- Work orders
- Prioritization and time management
Timeline
Field Service Technician
2020companies
03.2025 - Current
Merchandiser
Revlon
02.2025 - Current
Merchandiser
Crossmark
02.2025 - Current
Field Technician
MTI
07.2023 - 06.2025
Associate of Arts
Community College of Aurora