Tong Ruan
Tempe,US
Summary
Experienced Customer Care Advocate brings 1 year of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. I am open for analysis position suits my skills seasoned collaborator experienced in meeting needs, improving data processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Customer Care Advocate
Blue Cross Blue Shield of Arizona
10.2023 - Current
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to process improvements by offering valuable input during team meetings and brainstorming sessions.
- Educated customers on healthcare insurance features, benefits, and coverage, resulting in higher user satisfaction.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
Intern
MedAire
01.2023 - 05.2023
- Gained valuable experience working within aircraft first-aid kit industry, applying learned concepts directly into relevant work situations and project plans.
- Sorted and organized files, spreadsheets, prepared project presentations and reports to assist senior staff.
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Performed data comprehension, clean-up, preprocessing, curation, built data analytical pipelines in Python. Specifically, performed exploratory data analysis, conducted feature extractions, formulated logistic regression and deep learning models, and conducted model evaluations. And create visualization via Python, SQL and Snowflake.
Commercial Real Estate Intern
Project Destined
08.2022 - 12.2022
- Shadowed experienced team members during meetings with clients or site visits; gained valuable insights into deal structures, business planning, negotiation techniques and relationship-building practices.
- Assisted in the creation of comprehensive cash flow models for various properties, enabling a more accurate assessment of potential returns on investment.
- Streamlined internal processes by creating efficient systems for tracking deals, inventory, and community information.
- Analyzed financial data to determine optimal pricing strategies for property listings.
- Assisted in due diligence processes, ensuring accurate documentation and compliance with industry regulations.
Education
Master of Science - Business Analytics
Arizona State University
Tempe, AZ05.2023
Bachelor of Science - Economics
Arizona State University
Tempe, AZ05.2022
Skills
- Data Visualization and Presentations
- Data Cleaning
- Problem-Solving
- Teamwork and Collaboration
- Empathy Display
- Active Learning
- Complaint Handling
- Customer Service
- Medical Knowledge
- Real Estate Transactions
- Residential real estate development
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Advocate
Blue Cross Blue Shield of Arizona
10.2023 - Current
Intern
MedAire
01.2023 - 05.2023
Commercial Real Estate Intern
Project Destined
08.2022 - 12.2022
Master of Science - Business Analytics
Arizona State University
Bachelor of Science - Economics
Arizona State University
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