Tong Vang
Coon Rapids,MN
Summary
Patient-focused Behavioral Therapist with 2 years of experience working with youth with disabilities. Creative counselor devising targeted solutions to patient concerns and cultivating nurturing therapy environments. High knowledge with computers and technology. Great customer service, prioritizing clients and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ABT
Lionsgate Academy
Shoreview, MN
08.2024 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
ABT
Health Innovations of America
Saint Paul, MN
01.2024 - 07.2024
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
Registered Behavior Therapist
Caravel Autism Health
Woodbury, MN
02.2023 - 01.2024
- Provide services for clients ages from 2-12
- Build relationships with clients, parents, and caregivers
- Provide 1 on 1 therapy for clients diagnosed with ASD
- Take in sensitive client information
- Prepare clients for school through therapy.
- Facilitated parent trainings on how to use effective teaching techniques at home.
- Implemented evidence-based interventions such as Applied Behavior Analysis, Discrete Trial Training, Natural Environment Teaching, Verbal Behavior, Social Skills Training, Self-Management Strategies, and Positive Behavior Support Plans.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
Behavior Therapist
Comfort Autism
Saint Paul, MN
03.2022 - 02.2023
- Provide services for children ages from 3-11
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Give 1 on 1 therapy with guidance from BCABA.
- Developed behavioral plans for clients based on assessment results and established goals.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Provided individual and group therapy services to children with Autism Spectrum Disorders.
- Conducted assessments of the clients' behavior, skills, abilities, and interests using structured interviews, direct observations, and standardized testing.
Contractor/ Accounting
Long Term Care Group
Woodbury, MN
08.2021 - 03.2022
- Data entry involving sensitive information
- Work document/ Excel spreadsheet
- Process/ Decline payments
- Troubleshoot for lesser trained employees.
- Developed detailed plans for projects based on customer needs and expectations.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Identified discrepancies between actual results and budget and forecast estimates.
Retail Sales Associate
Becker Furniture
Woodbury, MN
06.2021 - 09.2021
- Greeted customers and help them with their needs
- Applied genuinely nice gestures to ensure a positive and safe environment
- Data entry involving sensitive information
- Answering calls and replying to online website chat
- Cash handling with everyday transactions.
- Created price tags and merchandise signs for new items.
- Stocked shelves with merchandise according to company standards.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Registered Pharmacy Technician
CVS Pharmacy
Woodbury, MN
02.2021 - 04.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Counted, measured, and compounded medications following standard procedures
- Counted and labeled prescriptions with correct item and quantity
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Counted, measured and compounded medications following standard procedures.
- Maintained inventory levels by reordering drugs as needed.
- Established or maintained medications and other patient profiles.
Sales Associate
Verizon
Morris, MN
11.2020 - 01.2021
- Educated customers on promotions to enhance sales
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Associate
La-Z-Boy Furniture
Woodbury, MN
08.2020 - 11.2020
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Processed product returns and assisted customers with other selections
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Organized stockroom shelves according to size, color or style.
- Assessed customer needs to provide assistance and information on product features.
Relief Manager
Public Storage
Saint Paul, MN
02.2020 - 06.2020
- Clearly communicated objectives for all lessons, units and projects to students and parents
- Assisted with training and onboarding of sales associates in all store operations
- Upheld the company's high standards for business via leading by example and encouraging all team members to adhere to corporate polices
- Completed daily sales reports and analyzed metrics to identify trends
- Delivered level of service to customers in effort to build upon relationships for future clients
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Responded quickly and effectively to customer complaints and inquiries.
Mobile Expert
T-Mobile
Cottage Grove, MN
07.2019 - 02.2020
- Assisted customers both in person and by phone, answering questions about different products
- Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features
- Established and updated accounts for business and personal use
- Educated customers about policies, contracts and payment amounts
- Used cross-selling methods to encourage customers to purchase accessories and warranties
- Improved operations by working with team members and customers to find workable solutions.
- Recommended, selected and located merchandise based on customer desires.
Merchandise Handler
Slumberland Furniture
Saint Paul, MN
09.2018 - 12.2018
- Maintained organized back storage room to support efficient restocking
- Communicated effectively with members of public in often crowded and noisy environments
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Replenished inventory with focus on addressing customer needs
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Demonstrated great teamwork skills with staff members involved in production and transport.
Merchandise Handler
Dock 86
Saint Paul, MN
04.2016 - 08.2016
- Maintained organized back storage room to support efficient restocking
- Helped customers locate products and processed special orders for customers seeking out-of-stock items
- Built rapport with customers through friendly conversation and high-quality service
- Received deliveries, scanned packages and updated orders in an internal database to enable efficient order processing and fulfillment.
Education
High School Diploma -
City Academy
01.2019
Skills
- Troubleshooting issues
- Relationship development
- Communications
- First Aid/CPR
- Invoice generation
- Problem solving
- Team building
- Customer service
- Data entry
- Inventory Counts
- Stockroom procedures
- Promotional support
- Sales expertise
- Shipping and receiving
- Registered Pharmacy Technician
- ABA Therapy
- RBT Certified
- Treatment Implementation
- Data Collection
- Evidence-Based Interventions
- Behavioral Plan Management
- Positive Reinforcement
- Applied Behavioral Analysis
- Self-Management
- Patient Support
Certification
- RBT Certified
Languages
Hmong
Native/ Bilingual
Timeline
ABT
Lionsgate Academy
08.2024 - Current
ABT
Health Innovations of America
01.2024 - 07.2024
Registered Behavior Therapist
Caravel Autism Health
02.2023 - 01.2024
Behavior Therapist
Comfort Autism
03.2022 - 02.2023
Contractor/ Accounting
Long Term Care Group
08.2021 - 03.2022
Retail Sales Associate
Becker Furniture
06.2021 - 09.2021
Registered Pharmacy Technician
CVS Pharmacy
02.2021 - 04.2021
Sales Associate
Verizon
11.2020 - 01.2021
Sales Associate
La-Z-Boy Furniture
08.2020 - 11.2020
Relief Manager
Public Storage
02.2020 - 06.2020
Mobile Expert
T-Mobile
07.2019 - 02.2020
Merchandise Handler
Slumberland Furniture
09.2018 - 12.2018
Merchandise Handler
Dock 86
04.2016 - 08.2016
High School Diploma -
City Academy
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