Toni Alves

Excellent communication, customer service, multitasking, attention to detail, physical stamina, and ability to work under pressure

serving drinks, engaging with customers

• Conduct a thorough cleaning of all assigned cabins, including dusting, vacuuming, and disinfecting surfaces
• Ensure that all bathroom facilities are clean and hygienic, including cleaning toilets, showers, and sinks.
• Report any maintenance issues or damages to the Housekeeping Supervisor.
• Follow established cleaning procedures and checklists.
• Comply with all safety and health regulations.

• Supervise daily security team operations, ensuring efficient task completion.
• Perform routine security assessments to identify and address potential risks and vulnerabilities, crafting strategies for risk reduction.
• Monitor surveillance and alarm systems, swiftly responding to security breaches or incidents.
• Regularly inspect security equipment (CCTV, access control, alarms) to ensure proper functioning and upkeep.
• Investigate security incidents, accidents, and breaches, preparing comprehensive reports with improvement recommendations.

• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Provide quality customer service, process customer transactions utilizing proprietary POS system, skillfully handle cash and credit card transactions.
• Perform bartending duties during busy events or whenever require.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.

• Provide tailored suggestions and solutions to guests through active selling and visual merchandising.
• Welcome and exceed guest service expectations by focusing on guest interaction and recovery.
• Ensure product is set, in-stock, accurately priced, and signed on the sales floor.
• Accurately handle cash register operations and manage transactions.
• Stock, set, and sell Target products effectively.
• Resolve guest questions quickly and efficiently on the spot.