Toni-Anne Pidgeon
Carmel,NY
Summary
Friendly and dependable Customer Service Professional with 10+ years of experience providing excellent communication, problem-solving and organizational skills, as well as an aptitude for quickly learning new technologies.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Enabling Devices
Hawthorne, NY
09.2015 - Current
- Order Entry: Purchase Orders-Internet Orders-Email Orders
- Answered 20-40 Customer calls per day
- Answered customer questions and concerns by phone and email
- Knowledgeable about company product line
- Shared cost and special pricing of products with customers; generated quotes
- Maintenance of customer accounts
- Used MS Word to draft and edit correspondence to customers, improving office efficiency.
Call Center Operator
Somers Orthopedic Group
Carmel, NY
09.2014 - 10.2015
- Handled up to 100 calls per day
- Responded to emergency/urgent calls
- Courteously answered and transferred incoming calls
- Performed clerical duties as needed.
Front Desk Receptionist
Sleepy Hollow Country Club
Briarcliff Manor, NY
09.2008 - 08.2013
- Promoted positive member/guest relations in person and via telephone
- Booked a variety of member/guest reservations.
Education
Diploma - Medical Transcription
Penn Foster Career School
2000
High School Diploma - undefined
Cardinal Spellman High School
1986
Skills
- Customer Service
- Typing
- Data Entry
- MS Word
- Medical Terminology
Timeline
Customer Service Representative
Enabling Devices
09.2015 - Current
Call Center Operator
Somers Orthopedic Group
09.2014 - 10.2015
Front Desk Receptionist
Sleepy Hollow Country Club
09.2008 - 08.2013
Diploma - Medical Transcription
Penn Foster Career School
High School Diploma - undefined
Cardinal Spellman High School
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