Toni Battle
Lakewood Village
Summary
Healthcare professional focused on improving patient satisfaction through compassionate care and effective communication. Expertise in maintaining clean, safe environments and implementing infection control procedures. Demonstrated ability to respond promptly to patient needs and build strong client relationships.
Overview
6
6
years of professional experience
Work History
CNA
Settlers Ridge Care Center
12.2025 - Current
- Maintained cleanliness and organization of resident living spaces and common areas.
- Implemented infection control procedures, enhancing overall safety within the facility.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Caregiver
More Than Home – Residential Home Care
02.2022 - 12.2025
- Assisted clients with daily living activities and personal care needs.
- Managed medication administration and tracked health changes effectively.
- Developed individualized care plans to enhance client well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Customer Service Representative
DFW International Airport
02.2020 - 12.2021
- Resolved passenger concerns and complaints, improving passenger satisfaction and loyalty.
- Assisted travelers with inquiries, check-ins, and special service requests, enhancing overall customer experience.
- Ensured compliance with airport policies and safety standards, fostering a safe travel environment.
Education
CNA Certification - CNA
All Is Well Health Care Solutions And Academy
Little Elm, TX11-2025
High School Diploma -
Lone Star High School
FriscoSkills
- Patient care
- Elderly and Alzheimer's Care
- Dementia Support
- Patient Safety
- Clinical Documentation
- Team Collaboration
Timeline
CNA
Settlers Ridge Care Center
12.2025 - Current
Caregiver
More Than Home – Residential Home Care
02.2022 - 12.2025
Customer Service Representative
DFW International Airport
02.2020 - 12.2021
CNA Certification - CNA
All Is Well Health Care Solutions And Academy
High School Diploma -
Lone Star High School