Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Bertasso

Vancouver,WA

Summary

~Motivated with engaging personality and a flexible approach. Upbeat, friendly and anticipating customer needs to give them an enjoyable dining experiences.

~Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences.

~Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship.

Known for maintaining speed and accuracy in high-traffic times.

~Has a keen eye for cleaning and performs tasks effectively. Has knowledge on chemicals including how to mix, handle and store safely. Trained in handling PPE and hazardous chemicals as well.

~Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Cashier Team Lead with 10+ years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Divine Mart (76 Gas/Krispy Krunch)
03.2024 - Current
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports
  • Restocked and organized merchandise in front lanes.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Serviced Propane and Gas Pumps
  • Prepared and Served Hot food
  • Oversee entire store and supervised deep cleaning agenda

Cashier Team Lead

Lucky Spot
06.2022 - 11.2023
  • Mentored new team members on sales software system operation.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained stock to meet expected customer demand.
  • Performed cash, card and check transactions to complete customer purchases.

Waitress

Dennys Restaurant
02.2021 - 02.2022
  • Greeted and Seated guest promptly.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies.
  • Contributed to restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular guests.

Education

2005 -

Scappoose High School
Scappoose, OR
2008

GED -

Rock Creek
Portland, OR
12.2016

Skills

  • Table Monitoring and Turnover
  • Food handling
  • Menu presentation
  • Team Leadership
  • Cash Handling
  • Detail oriented
  • Inventory Management
  • Order Accuracy
  • Conflict resolution
  • Customer service
  • Chemical Handling
  • Basic Repairs
  • Time Management
  • Facilities Maintenance
  • Window Washing

Timeline

Cashier Team Lead

Divine Mart (76 Gas/Krispy Krunch)
03.2024 - Current

Cashier Team Lead

Lucky Spot
06.2022 - 11.2023

Waitress

Dennys Restaurant
02.2021 - 02.2022

2005 -

Scappoose High School

GED -

Rock Creek
Toni Bertasso