Cashier Team Lead
Dairy Queen Restaurant
02.2022 - 07.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Led cashiers and associates in providing thoughtful customer service.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Monitored areas for security issues and safety hazards.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Facilitated and logged store opening, closing, and shift changes.
