Toni Blair
Peoria,IL
Summary
Dynamic manager with a proven track record at Culvers, excelling in team leadership and operational efficiency. Skilled in staff training and development, I implemented strategies that enhanced customer satisfaction and streamlined processes, resulting in improved workflow. Adept at decision-making and fostering relationships, I drive team performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Manager
Culvers
Peoria, IL
01.2024 - 09.2025
- Supported daily operational tasks to ensure team efficiency.
- Assisted in training new employees on company policies and procedures.
- Adapted quickly to changing priorities and work environments.
- Collaborated with team members to streamline processes and improve workflow.
Sales Consultant
Club Car Wash
Peoria, IL
04.2022 - 01.2024
- Developed tailored sales strategies to enhance customer engagement and satisfaction.
- Conducted market research to identify trends and inform product offerings.
- Collaborated with cross-functional teams to optimize sales processes and workflows.
- Provided in-depth product knowledge training to new sales team members.
- Analyzed customer feedback to refine service delivery and improve client retention rates.
- Implemented promotional campaigns that increased brand visibility and drove revenue growth.
- Mentored junior consultants, fostering skill development and enhancing team performance.
Manager
Steak N Shake
Peoria, IL
03.2022 - 12.2023
- Maintained accurate records of inventory and supplies for efficient management.
- Executed routine administrative tasks, ensuring timely completion of projects.
- Participated in team meetings to discuss goals and strategies for improvement.
- Developed foundational knowledge of industry tools and best practices for operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Drive Time
Peoria, IL
01.2022 - 04.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in maintaining accurate inventory records using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new staff on product knowledge, sales techniques, and customer engagement strategies.
- Implemented visual merchandising standards to optimize product presentation and drive sales.
- Led initiatives to streamline checkout processes, enhancing operational efficiency and reducing wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Manager
Taco Bell
Peoria, IL
09.2020 - 04.2022
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Managed staff scheduling, optimizing workforce efficiency to meet operational demands.
- Trained and mentored new employees, enhancing team performance and service quality.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions.
- Resolved customer complaints promptly, improving satisfaction and loyalty levels.
- Analyzed workflow processes, recommending improvements to increase productivity and reduce waste.
Education
High School Diploma -
Limestone Community High School
Bartonville IL05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Product management
- Negotiation
- Budget control
- Lead generation
- Clear communication
- Salesforce management
- Safety procedures
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Competitor research
- Disciplinary techniques
- Cross-functional team management
- Skype
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Hiring and training
- Team development
- Organizational skills
- Training and development
- Staff training
Timeline
Manager
Culvers
01.2024 - 09.2025
Sales Consultant
Club Car Wash
04.2022 - 01.2024
Manager
Steak N Shake
03.2022 - 12.2023
Sales Associate
Drive Time
01.2022 - 04.2022
Shift Manager
Taco Bell
09.2020 - 04.2022
High School Diploma -
Limestone Community High School