Toni Browning
Costco
Spotsylvania,VA
17
years of professional experience
Dynamic professional with a proven track record at Costco, excelling in customer service and teamwork. Recognized for attention to detail and effective problem-solving, consistently enhancing operational efficiency. Adept at multitasking and maintaining a positive attitude, driving results in fast-paced environments while fostering strong relationships with clients and colleagues.
Work History
Office Assistant
3 Years 1 Month- Managed daily clerical support, including filing, data entry, and document organization for office operations.
- Coordinated phone calls, emails, and visitor inquiries with clear, professional communication.
- Prepared project paperwork, purchase orders, and correspondence for construction staff and vendors.
- Maintained accurate records for invoices, receipts, and job-related administrative files.
- Scheduled appointments, meetings, and calendar updates to support smooth office workflow.
- Tracked office supplies and reordered materials to prevent workflow interruptions.
- Assisted with onboarding paperwork, compliance documents, and employee record updates.
- Supported field and office teams by routing information quickly and resolving routine administrative needs.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Member Service
2 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Sandwich Artist
11 Months- Prepared sandwiches and salads according to customer orders and store recipes.
- Greeted guests promptly and took accurate orders at counter and drive-thru.
- Restocked ingredients, bread, and supplies to maintain efficient service flow.
- Sanitized prep surfaces, equipment, and dining areas to meet food safety standards.
- Followed portioning, labeling, and storage procedures for fresh ingredients.
- Assembled menu items quickly while maintaining consistency and presentation quality.
- Processed cash and card payments accurately using point-of-sale system.
- Assisted team members during rush periods to reduce wait times and improve service.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
Low Voltage Installation Technician
7 Years 11 Months- Installed security devices, wiring, and mounting hardware according to site specifications
- Tested alarm systems, sensors, and communication equipment for proper functionality
- Troubleshot installation issues and corrected wiring faults during setup
- Routed cables neatly and secured components to meet safety and quality standards
- Assisted with pre-installation site inspections and verified material requirements
- Calibrated equipment and confirmed system readiness before handoff to clients
- Documented completed work, service details, and system configuration changes accurately
- Maintained tools, parts, and vehicles to support efficient daily installations
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Streamlined workflow for faster job completion through effective communication with team members.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
- Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
- Boosted team productivity, organizing workshops on latest technological advancements and safety protocols.
- Ensured optimal network performance, conducting detailed assessments and adjustments as needed.
- Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.
- Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
- Collaborated with team members to complete complex installation projects on time and within budget.
- Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
- Delivered personalized training to homeowners on managing their smart home systems, enhancing user experience.
- Enhanced customer satisfaction by efficiently troubleshooting and repairing wide range of residential broadband issues.
- Coordinated with cross-functional teams to ensure seamless integration of new technologies into existing setups.
- Improved service delivery, staying on top of challenging schedules with multiple competing timelines.
- Customized installation plans to meet specific client needs, facilitating smooth transition to new systems.
- Reached out to clients post-installation to gather feedback and offer additional support, reinforcing customer loyalty.
- Mastered use of diagnostic tools to swiftly identify and resolve technical issues, minimizing downtime.
- Improved system reliability with routine maintenance checks and timely updates of software for smart home devices.
- Installed advanced security systems for increased safety, following strict compliance with industry standards.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
Education
- Early Childhood Development
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Active listening
Timeline
Member Service
Costco
02.2024 - CurrentRead More
Sandwich Artist
Subway
03.2023 - 02.2024Read More
Office Assistant
Kinfolk Construction
02.2019 - 03.2022Read More
Low Voltage Installation Technician
Firefighters Professional Security Services
04.2010 - 03.2018Read More
Liberty University
from Early Childhood Development
Read More
Faith Baptist School
High School Diploma
Read More