Toni Butcher
Madison,OH
Summary
Experienced Administrative Assistant with a proven track record in enhancing organizational efficiency and productivity. Expertise in process improvement, workflow optimization, and effective communication. Recognized for leadership capabilities and ability to manage multiple tasks while delivering high-quality results. Demonstrated success in streamlining departmental operations and implementing effective administrative support systems.
Overview
23
23
years of professional experience
Work History
Department Coordinator
Vistra Corp
Perry, OH
03.2023 - Current
- Coordinated and planned department events, meetings, and activities to enhance engagement.
- Created comprehensive reports detailing project progress within the department.
- Implemented departmental policies to streamline internal processes in collaboration with management.
- Organized and maintained efficient filing systems for all departmental documents.
- Managed inventory of supplies, ensuring consistent availability of essential materials.
- Actively participated in weekly team meetings to discuss and evaluate current initiatives.
- Fostered a collaborative work environment that promoted teamwork and inclusivity.
Administrative Assistant
Impullitti Landscaping
Burton, OH
07.2019 - 02.2023
- Facilitated communication through multi-line phone system, routing calls and greeting visitors.
- Scheduled meetings, activities, and travel by effectively managing office calendars.
- Maintained stock levels by restocking supplies and submitting purchase orders promptly.
- Acted as primary liaison with clients, fostering relationships with internal and external stakeholders.
- Coordinated communication between clients and landscaping teams to ensure project alignment.
- Processed incoming mail and packages for accurate recording and distribution.
- Handled customer inquiries and resolved issues professionally and promptly.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
Administrative Assistant (Remote)
R1 RCM
Chicago, IL
01.2018 - 06.2019
- Delivered exemplary service executing office administration tasks accurately and effectively.
- Maintained schedules and calendars for senior stakeholders, engaged with clients and served as a key point of contact communicating with internal and external business personnel.
- Additionally, enhanced office operating procedures.
- Coordinated meetings on-site and arranged completed all travel arrangements for off-site conferences.
- Oversaw inventory, ordering office supplies as needed to keep operations at peak levels.
- Drafted and distributed typed communication in the form of minutes, memos, and other pertinent documents.
- Introduced new office technologies aimed at eliminating redundancy and bolstering productivity.
- Traveled with Directors on a quarterly basis assisting with meeting agendas and conferences.
Administrative Assistant (Remote)
ASCENSION MINISTRY SERVICE
Indianapolis, IN
01.2016 - 01.2018
- Offered a high level of support to executives managing clerical duties and office administration.
- Completed travel arrangements, scheduling, document generation, inventory management, and records management.
- Executed database management ensuring all records were accurate.
- Generated documents such as: minutes, memos invoices, letters and statements.
- Served a key office contact on behalf of the Ministry for members, vendors, and outside vendors.
- Handled bookkeeping work, reconciling accounts and preparing records for the accountant.
- Recognized as a key contributor during the move of over 100 employees to a new building. Utilized strong attention to detail and focus for a seamless transition.
Administrative Assistant
UNIVERSITY HOSPITALS OF CLEVELAND
Shaker Heights, OH
01.2012 - 01.2016
- Maintained all aspects of the office overseeing executive schedules, orchestrating travel arrangements senior personnel, and offering clerical support to other departments.
- Additionally, prepared documents such as reports, letters, memos, financial statements and other relevant documents using spreadsheet, database and presentation software.
- Led ad-hoc projects as assigned, managing their entire life-cycle and ensuring deliverables were met.
- Answered all correspondence regarding routine inquiries.
Customer Service Representative
UNIVERSITY HOSPITALS OF CLEVELAND
Euclid, OH
01.2010 - 01.2012
- Engaged with clients in an array of manners, answering questions, attempting to collect outstanding balances, and updating patient records so they are accurate.
- Communicated with insurance companies in order to obtain claim status.
- Received and posted payments to accounts, updating their status.
- Managed correspondence, sorting it and delivering it to the appropriate party.
- Located patient insurance information and processed rebilling in an effort to collect outstanding money owed.
- Recorded information about the financial status of customers as well as collection efforts.
Customer Service Manager
HYTECH HOMECARE
Mentor, OH
01.2008 - 01.2010
Customer Service Representative
HYTECH HOMECARE
Mentor, OH
01.2003 - 01.2008
Education
High School Diploma -
Madison High School
Madison, Ohio06-1995
Skills
- Office administration
- Scheduling and calendar management
- Report drafting and communication
- Meeting documentation
- Database and account oversight
- Inventory control
- Project coordination
- Travel and conference organization
- Meetings and presentations facilitation
- Document oversight
- Staff training and mentorship
- Bookkeeping and record keeping
- Invoice processing and financial reporting
- Confidentiality practices
- Vendor relations
Timeline
Department Coordinator
Vistra Corp
03.2023 - Current
Administrative Assistant
Impullitti Landscaping
07.2019 - 02.2023
Administrative Assistant (Remote)
R1 RCM
01.2018 - 06.2019
Administrative Assistant (Remote)
ASCENSION MINISTRY SERVICE
01.2016 - 01.2018
Administrative Assistant
UNIVERSITY HOSPITALS OF CLEVELAND
01.2012 - 01.2016
Customer Service Representative
UNIVERSITY HOSPITALS OF CLEVELAND
01.2010 - 01.2012
Customer Service Manager
HYTECH HOMECARE
01.2008 - 01.2010
Customer Service Representative
HYTECH HOMECARE
01.2003 - 01.2008
High School Diploma -
Madison High School