Toni Calvin
Miami
Summary
I’m a hard worker, I put my heat and soul in all I do. Accomplished Security Officer with experience at Allied Universal Security Services, skilled in report writing and incident reporting. Demonstrated strong problem-solving abilities and customer service excellence, enhancing safety and security. Successfully managed emergency situations, ensuring safety and compliance. Holds a security guard license, contributing to a 20% improvement in incident response times.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
Vested Security
02.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Manager
RaceTrac
09.2022 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
DSP
Sunrise Assisted Living
02.2018 - 09.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
Palmetto Sr. High
Miami, FLSkills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Security Officer
Vested Security
02.2024 - 01.2025
Shift Manager
RaceTrac
09.2022 - 02.2024
DSP
Sunrise Assisted Living
02.2018 - 09.2021
Palmetto Sr. High