ANTONIETTE L CHANEY
Westernville,OH
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
SERVICE COORDINATOR
ADB Safegate Americas
Gahanna, OH
01.2019 - Current
- Managed the service schedule for 20+ field service engineers across the Americas, Canada, and Latin America using SAP Field Service Management platform, optimizing resource allocation and service delivery.
- Managed 175+ Maintenance Contracts and Service Level Agreements across 3 Business Lines, ensuring compliance and enhancing customer satisfaction through proactive oversight.
- Recognized for the ability to deliver rapid, effective solutions during emergency schedule changes, minimizing service disruption and maintaining customer trust.
- Delivered rapid, effective solutions during emergency schedule changes, minimizing service disruption and reinforcing customer trust.
- · Successfully completed two ERP transitions: SAP B1 → SAP ECC and SAP ECC → S/4HANA, ensuring continuity of service team operations and data integrity.
ENGINEERING ANALYST
Siemens Energy, Inc
Mt. Vernon, OH
05.2013 - 09.2018
- Managed and maintained 100+ engineering requirements and method documents, ensuring accuracy and compliance with internal and industry standards to facilitate project success.
- Coordinated updates to industry standards with Subject Matter Experts, reviewing and validating technical content to ensure alignment with best practices.
- Organized and facilitated engineering gate reviews for key System Engineering tools, supporting cross functional alignment and timely project progression.
- Monitored change requests and maintained audit trails to ensure consistent documentation workflows, supporting engineering teams throughout the document lifecycle.
Education
Bachelor's Degree - Business Administration
Colorado Technical University
Colorado Springs01-2011
Skills
- SAP S4/HANA
- SAP C4C
- SAP Field Service Management
- JIRA
- Schedule management
- Resource utilization
- Microsoft Office
- Problem-solving abilities
- Teamwork and collaboration
Certification
Toastmaster Competent Communicator – 2016, Green Belt – Six Sigma - 2013
Timeline
SERVICE COORDINATOR
ADB Safegate Americas
01.2019 - Current
ENGINEERING ANALYST
Siemens Energy, Inc
05.2013 - 09.2018
Bachelor's Degree - Business Administration
Colorado Technical University