Toni Clarke
Hyannis,MA
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to take on new challenges and quickly master new skills while working effectively unsupervised.
Overview
9
9
years of professional experience
Work History
Line Service Technician
Town of Nantucket
Nantucket, MA
05.2023 - Current
- Facilitated fueling of aircraft and ground support machinery
- Ensured safe passenger and cargo loading/unloading through coordination with pilots
- Maneuvered tugs, fuel trucks, and transport vehicles.
- Utilized radio communications to manage vessel movement for inbound flights
- Delivered outstanding customer support in service line activities
Airport Operations Agent
Jetblue/Atlantic Aviation
Hyannis, MA
04.2022 - 10.2022
- Conduct customer check-in process via Sabre.
- Tag, lift, and handle customers' baggage that can be up to 50 lbs.
- Continuous communication with customers to keep them updated.
- Announce flight departures and pre-boarding information via the public address system.
- Log and keep track of lost, damaged, and delayed baggage.
- Provide exceptional customer service.
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
Transportation Security Officer
Transportation Security Administration, TSA
06.2021 - 01.2022
- Implemented risk-based, adaptive security operations procedures and protocols at the Federal Security Checkpoint, ensuring the safety of employees and passengers.
- Efficiently screened 2,000+ passengers in a dynamic, challenging environment at Hartsfield-Jackson Atlanta International Airport.
- Successfully verified integrity and accuracy of travel documents, such as tickets and passports, prior to authorizing access to checkpoint.
- Used advanced x-ray equipment to reduce the risk of prohibited items and weapons.
- Adhered to all standard operating procedures to remain compliant with company and government regulations.
Retail Cashier
Speedway Gas Station
Hyannis, MA
12.2020 - 05.2021
- Processed payments via cash, credit, and debit cards and distribute change to customers to avoid cash drawer errors
- Addressed gas spills and accidents promptly and accordingly to established guidelines
- Inspected identification to determine proper age of customers for purchase of cigarettes
- Maintained cleanliness of facility by reducing waste and cleaning tasks
- Maintained ambitious standards of job safety, productivity, and quality.
Cross Utilized Agent
Cape Air Airlines
Hyannis, MA
07.2018 - 12.2019
- Provided a prominent level of customer service to customers throughout their travel experience.
- Utilized public address system to ensure passengers at assigned gates, while meeting all on-time departures.
- Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members.
- Traced lost, misdirected, or delayed baggage to help customers locate their items.
- Organized and issued the customers' travel documentation.
Enlisted Trainee
Massachusetts National Guard
Columbia, SC
09.2017 - 05.2018
- Shadowed seasoned professionals to gain industry insights
- Handled essential tasks enhancing team efficiency
- Regularly maintained workspace cleanup to enhance efficiency
- Provided dependable support for team missions through mindfulness
Retail Salesperson
Cumberland Farms
01.2016 - 09.2017
- Executed sales through POS system
- Maintained high standards in brand merchandise layout
- Followed established safety protocols
- Maintain cleanliness in the work areas
- Prepare specialty coffees and gourmet food items
Counter Server
Centerplate
Hyannis, MA
11.2015 - 01.2016
- Demonstrated efficient customer service and precise food preparation
- Engaged effectively with customers
- Managed cash receipts and payments
- Consistently delivered hot and fresh meals on schedule
- Prepared various food items including salads, sandwiches, and desserts
- Ensured compliance with health codes regarding proper storage and handling of food products.
Education
High School Diploma -
Barnstable High School
Hyannis, MA06.2017
Skills
- Composed in High-Pressure Situations
- Utilize Detection Technologies
- Risk Mitigation
- Security Monitoring
- Proficient Multitasking Ability
- Process Implementation
- Aircraft Refueling Operations
- Effective Communication
References
References available upon request.
Timeline
Line Service Technician
Town of Nantucket
05.2023 - Current
Airport Operations Agent
Jetblue/Atlantic Aviation
04.2022 - 10.2022
Transportation Security Officer
Transportation Security Administration, TSA
06.2021 - 01.2022
Retail Cashier
Speedway Gas Station
12.2020 - 05.2021
Cross Utilized Agent
Cape Air Airlines
07.2018 - 12.2019
Enlisted Trainee
Massachusetts National Guard
09.2017 - 05.2018
Retail Salesperson
Cumberland Farms
01.2016 - 09.2017
Counter Server
Centerplate
11.2015 - 01.2016
High School Diploma -
Barnstable High School
Similar Profiles
Patrick ConsidinePatrick Considine
911 Dispatcher/Temporary Assistant Supervisor at Town Of Nantucket911 Dispatcher/Temporary Assistant Supervisor at Town Of Nantucket
Rosalva CastilloRosalva Castillo
Senor Check Cashing at TELLER, Nantucket Bank NantucketSenor Check Cashing at TELLER, Nantucket Bank Nantucket
Leonard MinorLeonard Minor
Lead Line Cook at The Nantucket Hotel & ResortLead Line Cook at The Nantucket Hotel & Resort
Graeme Robert WojtowiczGraeme Robert Wojtowicz
Inclusion Support at Sturgis Charter Public SchoolInclusion Support at Sturgis Charter Public School
Oskar LoverroOskar Loverro
Mover at CapeWideMover at CapeWide