Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Owner
Ceramics By You & Glass Fusing
Waterford, MI
04.2016 - Current
Managed daily operations for a successful small business, ensuring efficient processes and quality service.
Developed customized ceramics and glass fusing designs based on customer preferences and trends.
Analyzed financial performance, identifying trends to inform strategic business decisions.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Implemented inventory management systems to optimize stock levels and reduce waste.
Sales Representative/Account Manager
Action Benefits
Southfield, MI
01.2009 - 04.2016
Developed and maintained strong customer relationships to enhance client satisfaction and retention.
Collaborated with cross-functional teams to deliver tailored solutions for diverse customer needs.
Trained new sales staff on product knowledge, sales techniques, and company policies.
Completed and uploaded new business for the over 50 market for Blue Cross and Blue Care Network
Education
Bachelor of Science - Marketing
Oakland University
Rochester Hills, MI
Skills
Customer relations
Small business operations
Relationship building
Financial management
Day to day operation including teaching different techniques