Toni Coleman
Corinth,MS
Summary
Punctual, friendly, and enthusiastic food/retail sales professional with a flexible schedule focused on exceeding expectations and building customer loyalty.
Overview
11
11
years of professional experience
Work History
Manager
Malco Theaters
Corinth, MS
2021.06 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recruited and hired top performers to add talent and value to department.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Busgirl And Hostess
Mexico Grill
Rueville, MS
2019.02 - 2019.07
- Demonstrated genuine hospitality while greeting and establishing guests
- Seated guest by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink order
- Attended to new tables promptly to answer first questions and take drink orders
- Explained menu options in detail so that customers could make educated decisions on food items
- Processed orders to bar and kitchen efficiently and accurately recording guests' selections and keying them into register
- Listened to, understood, and clarified guest concerns and issues
- Resolved guest complains quickly and effectively
- Managed customer flow and backed up lines to reduce checkout wait time
- Assisted customers with carry-out service
- Accepted frequent customer compliments for going above and beyond normal duties
- Assisted in cashiering and Point of Sale (POS) system produces during busy hours
- Prepared for large parties and reservations, anticipating planning with company policies and procedures
- Supervised, trained and developed team members in accordance with company policies and procedures
- Established and maintained positive work environment
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Adhered to safe work practices
- Wrapped silverware and preformed other tasks to help dining room operate in efficient manner
- Cleared dirty dishes, refilled beverage glasses, cleaned tables, and brought baskets of chips and salsa
- Refilled Condiments, organized pantry area and swept and mopped floors
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness
- Cleaned grocery shelves, storage area, work area, and kept floors free of spills, water, and hazardous debris
- Replaced trash bags and disposed of full trash bags into dumpsters
Receptionist
Bearable Fitness
Rolling Fork, MS
2017.11 - 2018.09
- Registered new customers
- Monthly accounts receivable
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Answered telephone inquiries from clients, vendors and public.
- Kept reception area and other areas and equipment clean and neat to give visitors positive impression of company.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
Hostess And Server
Logan's Roadhouse
Columbus, MS
2013.07 - 2014.03
- Delivered quality service by providing warm and welcoming environment.
- Up-sold alcoholic beverages, appetizers and desserts.
- Served beverages, breads and butter and replenished items as necessary.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Received frequent customer compliments for going above and beyond normal duties.
- Monitored cash intake and deposits, ensuring 100% accuracy.
- Maintained clean dining room, lobby and service areas at all times.
- Upheld highest standard for cleanliness of glass and silverware.
- Folded napkins throughout day to maintain adequate supply.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Emptied and maintained trash cans and outdoor dumpster area.
Associate
Skate Zone
Columbus, MS
2012.08 - 2013.03
- Ensured accuracy of information when recording numerous transactions daily.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Checked drawer to ensure adequate cash and coin for transactions.
- Prioritized and accomplished wide range of tasks each shift.
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Followed merchandising guidelines to present visually appealing displays.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked shelves and supplies and organized displays.
- Demonstrated use and care of merchandise.
- Represented brand and company professionally to drive store revenue.
- Directed individuals to merchandise locations.
- Prioritized and accomplished wide range of tasks each shift.
- Verified all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Provided repeat customers with exceptional care and attention.
- Educated customers on different products and product care.
- Responded to customer questions and requests in prompt and efficient manner.
- Answered questions regarding store policies and merchandise.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration. Worked collaboratively in team environment.
- Reported incidents to management.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Cooked and served food and meals in accordance with planned menus.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Psychology
Delta State University
Cleveland, MSAssociate of Science - Psychology
Mississippi Delta Community College
Moorhead, MS04.2021
Skills
- MS Office proficiency
- High efficiency
- Professional demeanor
- Memorization and recall
- Accounts receivable
- Personable and outgoing
- Strategic planning
- Teamwork and collaboration
- Time management
- Customer-service oriented
- Organization skills
- Multitasking strengths
- Verbal and written communication
Timeline
Manager
Malco Theaters
2021.06 - Current
Busgirl And Hostess
Mexico Grill
2019.02 - 2019.07
Receptionist
Bearable Fitness
2017.11 - 2018.09
Hostess And Server
Logan's Roadhouse
2013.07 - 2014.03
Associate
Skate Zone
2012.08 - 2013.03
Psychology
Delta State University
Associate of Science - Psychology
Mississippi Delta Community College