Toni Cooper Towler

• Lead 24/7 DV shelter operations across 13 units and 3 off‑site locations (52 beds), ensuring full compliance with safety, health, and agency standards.
• Supervise and develop staff of 16 employees; strengthened accountability and reduced turnover by 95% through coaching, training, and performance management.
• Provide on‑call crisis leadership for emergencies and high‑acuity client cases; reinforce trauma‑informed, housing‑focused service delivery.
• Improve operational systems for scheduling, documentation accuracy, and regulatory compliance.
• Oversee facilities and safety including inspections, maintenance, inventory, vehicle compliance, and unit turnovers.
• Manage operations budget, financial tracking, and check requests to support efficient resource allocation.
• Facilitate staff development through meetings, trainings, and one‑on‑one coaching to elevate service quality.

• Investigated rental market conditions to identify prospective landlords supporting client housing requirements.
• Coordinated meetings with property managers to explain program benefits and support program understanding.
• Evaluated rental units against safety and inspection criteria and matched clients with qualifying units for move-in readiness.
• Coordinated landlord guidance on applicable housing compliance standards and effective tenant communication.
• Recorded client housing preferences and updated a compliant rental property database to maintain accurate, up-to-date property information.

• Supervised leasing staff to enhance service quality and tenant satisfaction.
• Streamlined rent collection processes and ensured timely maintenance responses for residents.
• Developed targeted marketing strategies to foster a resident-focused community environment.

• Directed property operations spanning tenant relations, rent performance monitoring, compliance management, and occupancy stability.
• Reviewed client financial profiles and housing needs to ensure alignment with eligibility for affordable, program-compliant properties, enhancing client satisfaction and compliance.
• Reviewed client financial profiles and housing needs to align with eligibility requirements for affordable, program-compliant properties.
• Coordinated scheduled maintenance and on-site inspections to ensure safety and habitability, confirming compliance with housing program standards and maintaining property value.
• Prepared comprehensive financial and performance reports, providing analysis and documentation to support property owners, investors, and compliance requirements.
• Coordinated scheduled maintenance and on-site inspections to verify safety and habitability and confirm compliance with housing program standards.

Licensed in Maryland & Virginia

Licensed in Maryland, South Carolina, North Carolina & Texas