Toni Cortesi
Bowling Green,KY
Summary
Agency and operations leader with 12+ years of experience in home care and healthcare environments. Proven success in business growth, referral development, staff leadership, and operational oversight, including doubling client intake through strategic partnerships and community outreach. Known for building strong teams, improving systems, and delivering high-quality care while driving measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Agency Manager
Black Pearl Home Care
Bowling Green, KY
09.2025 - Current
- Generated client opportunities and staffing contracts through strategic networking and relationship development.
- Identified growth opportunities and transformed community relationships into tangible business outcomes.
- Built and maintained referral relationships with healthcare providers, community partners, and agencies to ensure steady client growth.
- Represented the agency at community events, professional meetings, and networking functions to increase brand visibility and lead generation.
- Managed daily office operations, ensuring compliance with company policies, procedures, and service standards.
- Supported recruitment, onboarding, and retention initiatives to maintain a dependable, high-quality caregiving team.
- Partnered with executive leadership to achieve operational, financial, and service delivery goals.
Patient Coordinator
Associates in Pediatric Therapy
Bowling Green, KY
04.2023 - 09.2025
- Coordinated daily clinic operations and collaborated with therapists to enhance scheduling and improve revenue performance.
- Maintained accurate patient charts and documentation to ensure compliance with healthcare standards.
- Acted as liaison among therapists, families, and referral sources to facilitate effective treatment planning.
- Managed daily payments, mail, and front-office operations while maintaining a clean, organized, and welcoming clinic environment.
- Supported a positive patient experience by fostering a safe and supportive atmosphere for pediatric clients.
Home Visit Coordinator
Alary's Home Health Care
Phoenix, AZ
07.2022 - 02.2023
- Conducted routine home visits to evaluate client satisfaction and service quality, ensuring compliance with care standards.
- Monitored caregiver performance and client-aide interactions, reinforcing professionalism and enhancing quality of care.
- Evaluated home environments to support client safety and appropriate service delivery.
- Collected and documented client information within agency software, facilitating continuity of care.
- Distributed PPE and required documentation to caregivers, ensuring adherence to safety protocols.
General Manager
A to Z Home Care, LLC
Phoenix, AZ
08.2018 - 01.2022
- Drove sales and profitability goals through strategic planning and operational improvements that aligned with business objectives.
- Oversaw operations across two offices, streamlining staffing, intake, scheduling, and daily administrative functions to enhance service delivery.
- Led recruiting efforts and trained staff on new policies, procedures, and operational standards.
- Partnered with marketing to support brand visibility and growth initiatives.
- Managed facility maintenance and operational needs, ensuring compliance with safety standards and functionality of work environment.
- Coordinated payroll processing and collaborated with finance teams to ensure accurate biweekly payouts.
DCW (Direct Care Worker)
Ability 360
Phoenix, AZ
12.2017 - 07.2018
- Delivered direct support services, managing daily schedules and care tasks to enhance member well-being.
- Advocated for member needs, ensuring services upheld dignity, safety, and respect throughout care.
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare teams to develop individualized care plans.
- Monitored client progress and reported changes to supervisors promptly.
Sales Associate
Walmart
Glendale, AZ
07.2010 - 11.2017
- Provided customer service support across multiple departments to enhance overall shopping experience during 8-year tenure.
- Resolved customer inquiries, processed returns, and addressed product concerns to maintain customer satisfaction.
- Assisted in inventory management, stocking, and freight processing to ensure efficient product availability and vendor check-ins.
- Assisted in store remodels and openings by organizing tasks and coordinating team efforts.
Education
High school or equivalent -
Riverside High School
Greenville, MSSkills
- Payroll management
- EMR systems proficiency
- ICD-10 coding
- Process improvement
- Strategic planning
- Office administration
- Office suite applications
- Word processing
- Outlook communication
- Customer service excellence
- Team leadership
- Management capabilities
- Staff training
- Problem-solving abilities
- Interviewing techniques
- Organizational skills
- Effective communication
Certification
• Valid Driver Licencse
• CPR Certification
• CPR Certification
Personal Information
Authorized To Work: US
Timeline
Agency Manager
Black Pearl Home Care
09.2025 - Current
Patient Coordinator
Associates in Pediatric Therapy
04.2023 - 09.2025
Home Visit Coordinator
Alary's Home Health Care
07.2022 - 02.2023
General Manager
A to Z Home Care, LLC
08.2018 - 01.2022
DCW (Direct Care Worker)
Ability 360
12.2017 - 07.2018
Sales Associate
Walmart
07.2010 - 11.2017
High school or equivalent -
Riverside High School