Toni Culbreath
Orange City,FL
Summary
Certified executive housekeeper with a proven track record in delivering exceptional service and maintaining high standards. Experienced in overseeing all aspects of housekeeping operations, including staff management, budgeting, and inventory control. Skilled at developing and implementing efficient cleaning procedures to ensure a clean and organized environment. Committed to providing top-notch customer service and exceeding client expectations. Seeking new opportunities to utilize expertise and contribute to the success of a reputable organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Step Stone Hospitality
Orlando, FL
01.2024 - 02.2025
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
Assistant Executive of Housekeeping
Fountain Resorts
Orlando, FL, US
02.2023 - 07.2023
Assistant Director of Housekeeping
HHS Regional Medical Center
Kissimmee, FL, US
04.2022 - 02.2023
- Co-leading the housekeeping department, human resource guidance, ensure safety and industry compliance, scheduling, inspections, and operations oversight
Housekeeping Manager
HHS Fairview Southdale Hospital
Edina, MN, US
01.2022 - 04.2022
Director of Housekeeping
Holiday Inn Express and Suites
Plymouth, MN, US
08.2021 - 12.2021
- Leading a productive team of housekeepers, laundry aides, and public space associates
Executive Housekeeping Manager
Residence Inn/Springhill Suites of Maple Grove
Maple Grove, MN, US
09.2019 - 07.2021
- Lead a team of housekeepers, housemen, laundry employees, and inspection in a dual hotel housekeeping setting, completed inventory for my departments
Housekeeping Inspector
Marriott Northewest
Brooklyn park, US
09.2018 - 08.2019
Assistant Housekeeping Supervisor
Hampton Inn & Suites
Rogers, MN, US
04.2018 - 08.2018
- Created a professional environment, treated guests as family of the hotel and lead employees in a safe and effective manner
Education
GED - General
Doherty High School
Colorado Springs, CO01.1988
Skills
- Housekeeping
- Housekeeping management and supervision
- Time management
- Customer Service
- Hospitality
- Laundry
- Interviewing
- Payroll
- Hotel management
- Front Desk
- Nursing
- Home Care
- Guest Services
- Leadership
- Organizational Skills
- Caregiving
- Microsoft Word
- Interpersonal skills
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Vendor negotiations
- Problem resolution
- Motivation
- Team player
- Strategy development
- Workflow planning
- Customer retention
- Staff training
- Supply chain management
- Inventory control
- Staff development
- Expense control
- Purchasing
- Staffing
- Training and development
- Performance evaluations
- Employee scheduling
- Labor cost controls
- Team building
Certification
- Certified Nursing Assistant (CNA) with BLS, AED, QMAP certifications, 10+ years, 07/01/90, 02/28/13
- Certification of Director of Housekeeping for IHG Properties, 10/01/21, Present
Assessments
Work style: Conscientiousness, Highly Proficient, 01/01/19, Tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Personal Information
Authorized To Work: US
Timeline
Executive Housekeeper
Step Stone Hospitality
01.2024 - 02.2025
Assistant Executive of Housekeeping
Fountain Resorts
02.2023 - 07.2023
Assistant Director of Housekeeping
HHS Regional Medical Center
04.2022 - 02.2023
Housekeeping Manager
HHS Fairview Southdale Hospital
01.2022 - 04.2022
Director of Housekeeping
Holiday Inn Express and Suites
08.2021 - 12.2021
Executive Housekeeping Manager
Residence Inn/Springhill Suites of Maple Grove
09.2019 - 07.2021
Housekeeping Inspector
Marriott Northewest
09.2018 - 08.2019
Assistant Housekeeping Supervisor
Hampton Inn & Suites
04.2018 - 08.2018
GED - General
Doherty High School