Toni Day
Lansing,MI
Summary
Accomplished Community Manager with a proven track record at Bender Companies, enhancing community engagement and optimizing operational efficiency. Expert in property inspections and resident relations, significantly improving satisfaction levels. Skilled in Yardi and Appfolio, adept at financial budgeting and reporting. Achieved notable tenant retention and streamlined management processes, demonstrating exceptional organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Community Manager
Bender Companies
01.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Senior Property Manager
Peak Living
01.2015 - 01.2024
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Managed 2 properties- 55 & over community with 90 units and 160 unit tax credit property.
Assistant Property Manager
Sterling Management
03.2010 - 01.2015
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Arts - Paralegal Program
Lansing Community College
Lansing, MI06-2000
High School Diploma -
Okemos High School
Okemos06-1990
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Vendor management
- Proficient in Yardi and Appfolio
Timeline
Community Manager
Bender Companies
01.2024 - Current
Senior Property Manager
Peak Living
01.2015 - 01.2024
Assistant Property Manager
Sterling Management
03.2010 - 01.2015
Associate of Arts - Paralegal Program
Lansing Community College
High School Diploma -
Okemos High School
Similar Profiles
Nicholas BenderNicholas Bender
Office Manager at Bender Construction LLCOffice Manager at Bender Construction LLC
Haley WilliamsHaley Williams
ROW Agent/Administrative Assistant at Bender Consulting Inc.ROW Agent/Administrative Assistant at Bender Consulting Inc.
Gabriel SiegelGabriel Siegel
Inclusion Camp Counselor at Bender JCC Lessans CampInclusion Camp Counselor at Bender JCC Lessans Camp
Bryce PlatteBryce Platte
Production Chemist at NeogenProduction Chemist at Neogen
William WheatWilliam Wheat
Sr. Program Manager at EMOTIVSr. Program Manager at EMOTIV