Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Toni DiCristo

Port Richey,FL

Summary

Extremely motivated and hard-working professional with many years of customer service experience in retail, food and beverage and healthcare industry. Dedicated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Copy and Print Cen

Staples
12.2008 - 03.2010
  • Provided excellence customer service with an even better customer experience for each customer.
  • Operated cash registers, followed all loss prevention measures and ensure the cleanliness and store standards of my assigned departments.
  • Contributed to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services.
  • Owned the appearance, and standards of the solutions shop, and partnered with the solutions shop to maintain supplies.
  • Paid close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing).
  • Connected, Shared and Partnered with customers to discover sales opportunities.
  • Created a best-in-class customer experience especially when managing customer queues.
  • Ensured that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

Shift Manager/Customer Service Rep/Cake Decorator

Dunkin Donuts & Baskin Robbins
07.2005 - 08.2008
  • Responsible for providing leadership, direction and coaching crew members throughout my shifts.
  • Assigned crew positions, set shift expectations, motivate team members, and provide timely feedback to correct deficiencies or award success.
  • Provide premier customer service to customer ordering cakes including greeting them, and responding to questions.
  • Organizing, and rotating stock in the decorator’s freezer.
  • Filling customers special orders and keeping track of all custom orders so they are available to the guest by the scheduled day and time.
  • Icing, Decorating, Tray, and maintaining refrigerated and freezer showcase.
  • Dynamically sells products by providing customers with information needed to make product-relation decisions.
  • Maintained adequate amount of products in display cases.
  • Ensure that the desserts met Baskin-Robbins dessert decorating quality standards, as well as product freshness and sanitation.
  • Completing inventory and order supplies on a weekly basis.

Crew Member

Dunkin Donuts & Baskin Robbins
01.2003 - 07.2005
  • Taking orders, using the cash register, preparing beverages, restocking supplies and maintaining a store cleanliness.
  • Collaborated and worked as a team to build brand and great company reputation.
  • Enter customer's transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency , coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Prepared orders according to operational and quality standards and served them with enthusiasm in a clean fast-paced environment.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Operates a POS system by taking orders and collecting payment.
  • Demonstrated a complete knowledge of menu items and ingredients.

Education

Bachelor Of Medical Science - Cardiovascular Technology

Central Florida Institute - Palm Harbor
Palm Harbor, FL
03.2011

Countryside High School
Clearwater, FL
05.2005

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Adaptive team player
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite

Skills

Excellent Customer Service • Attention to Detail

High Energy • Relatability • Team Player

Multi-tasking • Quick Learner • Time Management

Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Telephone Skills, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization

Timeline

Customer Service Representative/Copy and Print Cen

Staples
12.2008 - 03.2010

Shift Manager/Customer Service Rep/Cake Decorator

Dunkin Donuts & Baskin Robbins
07.2005 - 08.2008

Crew Member

Dunkin Donuts & Baskin Robbins
01.2003 - 07.2005

Bachelor Of Medical Science - Cardiovascular Technology

Central Florida Institute - Palm Harbor

Countryside High School

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Toni DiCristo