Toni Edwards
Upper Darby,PA
Summary
Dynamic Childcare Provider and Patient Access Representative with a proven track record in curriculum planning and behavior management, enhancing children's emotional development and fostering positive patient experiences. Excelled in care management and customer service, significantly improving learning outcomes and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Childcare Provider
Kid And Play Daycare
09.2013 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Worked with children to develop good cognitive, physical and language skills.
Patient Access Representative
Jefferson Hospital
08.2003 - 10.2010
- Educated patients on importance of preventive health care and insurance coverage.
- Contacted patients on annual renewal dates
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate Degree Paralegal And Accountant -
PGA School
West Chester, PADiploma - Business
West Philadelphia High School
Philadelphia, PA08.1985
Skills
- Care management
- Field Trip Planning
- Lesson Plan Development
- Housekeeping
- CPR training
- Curriculum Planning
- Age-Appropriate Activities
- Group leadership
- Child Supervision
- Activity Planning
- Emotional development
- Positive Reinforcement
- Behavior management techniques
Timeline
Childcare Provider
Kid And Play Daycare
09.2013 - Current
Patient Access Representative
Jefferson Hospital
08.2003 - 10.2010
Associate Degree Paralegal And Accountant -
PGA School
Diploma - Business
West Philadelphia High School
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