Summary
Overview
Work History
Education
Skills
Timeline
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Toni Flores

San Francisco,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Cashiering Team Lead

Valencia Pizza Pasta
12.2022 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Clinical Assistant Intern

Aids Foundation
04.2023 - 08.2023
  • Interacted with clients by phone, email, or in-person to provide information.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Basic Counseling skills
  • Alere determine test
  • Overdose recognition and response

Cashier Team Lead

Wingstop
06.2021 - 01.2022
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Prep cook dishwasher and stocked received shipment.

Shift Manager/Key Holder

Popeyes Louisiana Kitchen Inc.
02.2018 - 12.2020
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Education

High School Diploma -

Los Banos High School
Los Banos, CA
06.1997

Skills

  • Front-End Supervision
  • Point of Sales System
  • Active Listing
  • Time Management
  • Customer Service
  • Phone Etiquette
  • Staff Assignments
  • Improvement Plans
  • Shipping and Receiving

Timeline

Clinical Assistant Intern

Aids Foundation
04.2023 - 08.2023

Cashiering Team Lead

Valencia Pizza Pasta
12.2022 - Current

Cashier Team Lead

Wingstop
06.2021 - 01.2022

Shift Manager/Key Holder

Popeyes Louisiana Kitchen Inc.
02.2018 - 12.2020

High School Diploma -

Los Banos High School

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Toni Flores